I will be your bilingual virtual assistant and customer support agent

Are you overwhelmed with scheduling, customer support, or dispatch coordination? Im here to help!

Hi, Im David Fernandez a bilingual virtual assistant, dispatcher, and customer service professional with over 5 years of experience supporting small businesses, logistics companies, and online stores.

I specialize in efficient communication, route planning, and customer support via chat, email, and phone all in English and Spanish.

Services I Offer:

• Dispatching for field teams, technicians, or deliveries
• Email, phone, and chat customer support
• Virtual assistant tasks (data entry, scheduling, admin)
• Order tracking, reporting, and issue resolution
• Calendar and task management
• CRM updates and invoice organization

Tools I Work With:

• Microsoft Office & Google Workspace
• Slack, Zoom, Trello
• Zendesk, Freshdesk, Help Desk tools
• Dispatching & GPS tracking software
• File sharing platforms (Google Drive, Dropbox)

Languages:

• English Professional
• Spanish Native

Im organized, friendly, and dedicated to helping your business run smoothly while keeping your customers happy.

Send me a message!