I will help analyze customer success and account management

I help SaaS companies and service businesses protect and grow revenue by fixing what happens after the sale.

With 7+ years of experience in SaaS, Ive built and scaled teams across customer success, account management, support, and operations. I specialize in turning chaotic post-sale processes into structured, revenue-generating systems.

If youre dealing with:

• High churn or poor retention
• Low customer engagement or adoption
• Missed upsell and expansion opportunities
• Disconnected sales, support, and success teams
• Lack of clear processes or accountability

I can help you fix it.

My work focuses on:

• Reducing churn and increasing renewals
• Increasing average revenue per customer (ARPU)
• Building onboarding and customer success frameworks
• Creating repeatable systems for expansion and retention
• Aligning teams across sales, product, and support
• Turning customer feedback into actionable growth strategy

Ive helped businesses:

• Increase ARPU by 5075%+
• Reduce churn by double digits
• Improve renewal rates and revenue predictability
• Build scalable systems that grow without adding headcount