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Fiverr Pro
English
$
USD
I will find the real bottleneck in your customer experience
UX Researcher and Service Design
M.Sc. in Chemistry, I became a UX researcher by calling. I carried the same rigor from the lab bench into understanding people and services.
I help businesses find where the customer experience actual...
About this Gig
Most businesses treat the wrong symptom. They fix the step that looks broken, not the one that actually is.
I help you find where your customer experience really breaks down using the same rigor I once applied to scientific research, now applied to people and services.
What I deliver:
Customer journey mapping
Service blueprint (front-stage & back-stage)
Prioritized findings report
User/customer interviews (Premium)
Executive presentation of results (Premium)
I work with small businesses, solopreneurs, and teams who suspect something is off but can't quite name it.
If you want clarity on the real problem before jumping to a solution, let's talk about your service.
FAQ
Do I need to have Figma or design tools to work with you?
No, I only need access to talk to you (and your customers, if we go with interviews). All deliverables are yours to keep in PDF or editable format.
What if I don't know exactly what's wrong with my service?
That's exactly what this diagnosis is for. Most clients come in with a guess that turns out to be only part of the picture.
How do the interviews work in the Premium package?
You provide access to 3-5 customers or users, and I run structured interviews to validate what's really happening in their experience.
