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English
$
USD
I will be your virtual assistant for customer support and live chat
Professional Virtual Assistant, Customer Support and Live Chat Specialist
Hi, I'm Ediomo Jim, a professional Virtual Assistant specializing in Customer Support, Live Chat, and Inbox Management. I help businesses protect their brand reputation and free up valuable time.
My ...
About this Gig
Are you a busy business owner drowning in customer emails, live chats, or messy spreadsheets? Let me clear your workload today.
I am a dedicated Virtual Assistant specializing in fast, empathetic Customer Support and Data Entry.
Having managed end-to-end customer workflows for active physical and digital storefronts, I understand how to turn confused inquiries into loyal, happy buyers.
What I can handle for your business:
Live Chat Support: Responding instantly to customer inquiries on your website, WhatsApp Business, or social media DMs.
Email Management: Triaging your inbox, filtering spam, and responding to client queries using your templates/FAQs.
Data Entry & Copy-Paste:
Organising data cleanly into
Microsoft Excel or Google Sheets.
Order Tracking & Ticket
Resolution: Managing basic customer order issues and
support tickets.
My Workplace Infrastructure:
I take your business continuity seriously. Mv remote setup is fully optimized with a high-performance laptop, a dedicated smart device, high-speed data, and a reliable power backup solution to ensure l am online exactly when you need me.
Please send me a quick message before placing an order so we can talk.
Messaging platform:
•
SMS
•
Social media
•
Live chat
Language:
English
Work model:
Project-based
Industry:
Business services & consulting
•
E-Commerce
•
Software
Purpose:
Business
FAQ
What tools and software are you comfortable using for live chat and support?
I am fully proficient with standard business tools including Google Workspace (Docs, Sheets, Gmail), Microsoft Office, and popular communication channels like Slack, WhatsApp Business, and standard CRM/live-chat software. I adapt incredibly fast to any tool your business uses.
What is included in your "Summary Report" feature?
At the end of my working period, I provide a neatly formatted document summarizing total customer interactions, recurring inquiries or complaints, and any pending issues that require your attention. This gives you total transparency over your operations.
Can you help with tasks like file conversion or document formatting if live chat is slow?
Absolutely! I am a highly versatile assistant. If customer inquiries are quiet during my shift, I will actively utilize that time to clean up your template documents, convert files, or perform web research for your business.
