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I will provide customer support, email and ticket management
Customer Support and Back Office Specialist : Email and Ticket Management
I am a customer support and back-office professional with experience in international customer service and shipping operations. I can assist businesses with customer support tickets, email handling, o...
About this Gig
Need reliable customer support and back-office assistance?
I can help you manage customer support tickets, organize requests, assign and escalate cases, and handle email inquiries.
I have experience working with Jira, ServiceNow, and Confluence to support organized workflows and efficient case management.
My focus is accuracy, organization, and professional customer service.
Let's make your customer support easier!
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Service type:
Non-technical support
Language:
English
•
French
•
German
Timezone:
UTC daytime
Support software:
Jira
•
ServiceNow
Knowledge base software:
Confluence
FAQ
1. What customer support services do you offer?
I offer email support, ticket organization, case assignment, escalation, and back-office assistance.
2. Which support software do you work with?
I have experience using Jira, ServiceNow, and Confluence.
3. Do you provide live chat or phone support?
No. My service focuses on email support and back-office ticket management.
4. What do you need from me to get started?
Please provide your instructions, workflow, support guidelines, and the necessary access to your platform.
5. Can you handle custom support tasks?
Yes! Contact me before ordering to discuss your requirements and confirm the scope of work.
