Browse categories
Explore
Fiverr Pro
English
$
USD
I will be your expert customer support and live chat agent
Provide fast and reliable live chat customer support
Hello! I’m DeutchAssist, a detail-oriented support specialist with 2+ years of experience in management and administration. I specialize in high-quality Live Chat and Email Support, focusing on empath...
About this Gig
Stop losing customers to slow replies!
I provide professional, high-empathy Chat and Email Support designed to turn your visitors into loyal fans. With 2+ years of experience in retail management and current training in Google Project Management, I bring a level of organization and leadership that goes beyond basic data entry.
Why RinnySupport?
I dont just read a script, I solve problems. My background in management means I understand customer psychology, escalation handling, and the importance of brand voice.
What I Offer:
Omnichannel Support: Live Chat, Email, and Social Media DMs (IG/FB/WhatsApp).
Tool Proficiency: Skilled in Zendesk, Gorgias, Shopify, Freshdesk and Slack.
E-commerce Care:Handling order tracking, refunds, and product inquiries.
Knowledge Management: I can update your FAQs and help guides to reduce future tickets.
Daily Reporting: You get a summary of trends and urgent issues after every shift.
Perfect for: Shopify stores, tech startups, and busy entrepreneurs who need a reliable partner in the UTC+3 time zone (perfect for UK/Europe & US East Coast).
Lets provide your customers with the best support. Message me to get started!
Social media platform:
•
•
•
TikTok
Service type:
Technical support
Language:
English
•
Swahili
Timezone:
24/7
Support software:
Freshdesk
•
Zendesk
•
Intercom
Knowledge base software:
Document 360
•
Confluence
•
Freshdesk
FAQ
Can you work in my specific time zone?
Yes! I am based kn UTC+3 (East Africa), which perfectly bridges the gap between UK/European business hours and the US East Coast. I am flexible and can align my 2-4hour shifts to match your peak traffic times.
Which customer support tools are you familiar with?
I am proficient in popular platforms like Zendesk, Shopify, Gorgias, Freshdesk and Intercom. If you use a custom CRM or Slack for internal communication, i am a quick learner and can adapt to yoir specific workflow within 24 hours.
Do you follow a script or can you handle complex issues?
While i can follow yoir established "Brand Voice" and scripts, my background in Retail Management allows me to handle escalations and complex inquiries with empathy and critical thinking. I aim to solve problems, not jist close tickets.
How do we get started?
Once you place an order, i'll need access to your support platform and any existing FAQ or knowledge Base documents. Of you dont have these yet, dont worry,I can help you build them as we go!
