I will be your expert technical live chat and email support specialist
About this Gig
Are you looking for a reliable live chat support agent who can do more than just read a script? I am a customer care specialist with a strong background in web development. I specialize in managing live chat, responding to emails, and handling support tickets for tech startups, e-commerce stores, and software websites. Because of my technical background, I don't just paste generic templates. I am uniquely capable of troubleshooting user account issues, tracking orders, and identifying basic website glitches or frontend code bugs on the fly using browser console tools.
What I bring to your team: Fast typing speed and clear, friendly English communication Multi-tasking across several chat dashboards simultaneously Familiarity with major support tools (Zendesk, Intercom, Tidio) Immediate bug and technical glitch identification.
Please message me before placing an order so we can discuss your specific workflow!
Social media platform:
•
•
Discord
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Telegram
Service type:
Technical support
Language:
English
Timezone:
24/7
Support software:
Zendesk
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Intercom
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Tidio
Knowledge base software:
Confluence
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Freshdesk
FAQ
Can you handle technical customer issues or website bugs?
Yes! Because of my background in web development, I am comfortable investigating user account glitches and identifying website layout or frontend bugs using browser console tools.
What time zone are you available to work in?
I operate primarily in West Africa Time (WAT). This aligns perfectly with UK (GMT/BST) and European business hours, making me ideal for daytime or afternoon shift coverage.
