I will provide professional customer support via email, chat, and CRM

Kenya

I speak English, Swahili, French

I will provide reliable customer support and virtual assistant services

Customer Support Specialist | Virtual Assistant | Airbnb Co-Host Hello, I’m Diana Chepkemoi, a reliable Customer Support Specialist and Virtual Assistant supporting businesses and rental property host...
About this Gig

I am a seasoned professional committed to offering the best customer support services possible. I have 5+ years of experience supporting global clients. I know how important it is to communicate with your customers in a timely and efficient manner. I presently work with a variety of brands, and efficiency and professionalism are my top goals. 

I will assist you with the following:

  • Customer Service (E-mail, Social Media and Live Chat)
  • E-commerce Support
  • Product Listing and data entry
  • KPI monitoring and performance overview
  • Customer exchange, refund, and chargebacks
  • Store management and communication with suppliers
  • CRM and inbox management

Why choose me?

  • Proven Expertise with global clients
  • High-Quality, Detail-Oriented Work
  • Reliable & Responsive Communication
  • Customized Solutions tailored to your business needs

Ready to elevate your customer experience? Lets build a seamless and professional support system for your business.

Please contact me before placing an order so we can discuss your requirements and ensure the best results.

I look forward to working with you!

Social media platform:

Facebook

Instagram

LinkedIn

Service type:

Non-technical support

Language:

English

Swahili

Timezone:

24/7

Support software:

Zoho Desk

Freshdesk

Zendesk

Salesforce

Liveagent

Knowledge base software:

Document 360

Confluence

Freshdesk