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Fiverr Pro
English
$
USD
I will audit your customer support calls and provide QA feedback
I'm a Customer Support and Virtual Assistant with 20+ years of experience in customer service, team leadership, and administrative support. I specialize in phone, email, and chat support, data entry, ...
About this Gig
Improve your customer service with a professional call quality audit.
With over 20 years of customer service experience and 5 years as a Team Leader, I provide objective QA evaluations to help improve agent performance, customer satisfaction, and service consistency.
I will review your recorded customer support calls and evaluate key performance areas, including:
Greeting & Introduction
Communication Skills
Active Listening
Empathy & Professionalism
Product Knowledge
Problem Solving
Call Control
Resolution & Closing
Overall Customer Experience
You'll receive a detailed QA scorecard, written feedback, strengths and improvement opportunities, and practical coaching recommendations.
This service is ideal for call centers, virtual assistants, customer support teams, e-commerce businesses, and startups looking to improve service quality.
Important:
This gig is for reviewing recorded calls only.
You must have the legal right and necessary consent to share the recordings.
All files and information will be kept strictly confidential.
I provide quality assurance feedback only and do not contact your customers or employees.
Purpose:
Business
Work model:
Project-based
FAQ
1. What types of calls do you review?
I review recorded customer support, customer service, help desk, dispatch, appointment setting, and other customer-facing calls conducted in English.
2. Do you review sales calls?
Yes. I can evaluate communication, professionalism, and customer interaction. Please contact me first if you need a sales-specific evaluation.
3. What will I receive?
You'll receive a QA scorecard, written feedback, an overall performance score, identified strengths and improvement areas, and practical coaching recommendations.
4. How do I send my call recordings?
You can upload your recordings directly through Fiverr after placing your order. Please ensure you have permission to share them.
5. Will my recordings remain confidential?
Absolutely. All recordings and information are treated as strictly confidential and used only to complete your order.
6. Can you use our company's QA scorecard?
Yes. If you already have a quality assurance form or evaluation criteria, I can use it. Otherwise, I'll use my professional QA evaluation template.
