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I will asses your nps and csat data and build a cx dashboard
Program Manager, BI and Data Analytics Consultant
Senior Program Manager & BI Consultant with 10+ years driving business results through data and operations leadership. I build Power BI/Fabric dashboards, financial models, and forecasting tools that ...
Level 1
Has met certain performance criteria and shows strong potential in the marketplace.
Highly Responsive
Known for exceptionally quick replies
About this Gig
Do you collect NPS or CSAT data but struggle to turn it into clear, actionable insights?
I'm a Lean Six Sigma Black Belt with 10 years of hands-on CX leadership. I led the Quality Assurance and Customer Experience strategy for a Fortune 500 BPO driving a 20+ percentage point improvement in NPS scores through structured CX programs and data-driven coaching. I also implemented ML-based sentiment analysis for call coaching in direct partnership with a major US client.
This gig is for businesses that want to:
- Understand what's driving NPS detractors and promoters
- Track CSAT trends by channel, team, product, or time period
- Identify root causes behind customer satisfaction drops
- Build a repeatable CX measurement and reporting system
- Present CX performance to leadership in an executive-ready format
What I deliver:
- Data audit: review of your current NPS/CSAT data structure and gaps
- Cleaned and modeled dataset ready for analysis
- Power BI or Looker Studio CX dashboard
- Trend analysis, driver analysis, and segmentation
- Sentiment analysis on open-text responses (Premium)
- Recommendations report: specific, prioritized improvement actions
Business type:
Corporates
•
SMBs
Industry:
Other
My Portfolio
FAQ
What data do I need to provide?
At minimum: a spreadsheet of survey responses with NPS or CSAT scores and timestamps. Ideally also include respondent segment (product, channel, team, region). Open-text comments are a plus.
Can you analyze text comments from survey responses?
Yes. Sentiment analysis and thematic grouping of open-text responses is included in Premium and as an add-on in Standard.
I only have a few months of data — is that enough?
Yes. Even 30–60 days of data can reveal patterns. I'll be upfront about what can and can't be concluded from the sample.
Will you tell me what to actually do to improve CX?
Yes — the recommendations report is not generic advice. It's based on your specific data patterns and what I've seen work operationally.
Can this work for a SaaS product, not a contact center?
Absolutely. NPS and CSAT analysis applies equally to SaaS, e-commerce, healthcare, and any customer-facing business.
Reviews
3 reviews for this Gig
| (2) | ||
| (1) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
W wadeeakma
Saudi Arabia
Professional
$100-$200
Price
5 days
Duration
Helpful?M manica601
Malaysia
timely and good work.
$50-$100
Price
10 days
Duration
D 
Seller's Response
Helpful?V valentin_erick
United States
Diego was a very helpful resource, with a low explanation about the project, he was able to deliver a well polish material. He knows about the CX domain, well recommended from my side. Thanks Diego.
D Seller's Response
Helpful?
Reviews
3 reviews for this Gig
| (2) | ||
| (1) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
W wadeeakma
Saudi Arabia
Professional
$100-$200
Price
5 days
Duration
Helpful?M manica601
Malaysia
timely and good work.
$50-$100
Price
10 days
Duration
D Seller's Response
Helpful?V valentin_erick
United States
Diego was a very helpful resource, with a low explanation about the project, he was able to deliver a well polish material. He knows about the CX domain, well recommended from my side. Thanks Diego.
D Seller's Response
Helpful?
