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I will audit and optimize your business process with sop and automation plan
ICT Manager CIO
Ayudo a empresas, emprendedores y equipos a ordenar sus procesos, definir estrategias claras, implementar herramientas digitales y convertir ideas sueltas en planes accionables.
About this Gig
Are unclear workflows, duplicated tasks, bottlenecks, or undocumented procedures slowing your business down?
I will audit, map, and optimize one business process so your team can work with greater clarity, consistency, and efficiency.
Depending on your package, you may receive:
- Current-state AS-IS process map
- Bottleneck, delay, duplication, and risk analysis
- Improved TO-BE workflow
- Professional SOP
- RACI roles and responsibilities matrix
- Practical KPIs
- Automation opportunities
- Prioritized 90-day improvement roadmap
My approach combines business strategy, process improvement, digital transformation, and technology. I am an MBA, PMP, and former National IT Manager with more than 15 years of experience leading transformation initiatives.
This service is ideal for startups, SMEs, family businesses, professional services, nonprofits, and growing teams that need order before they scale.
You will receive a clear, practical, and editable deliverablenot a generic report.
Please message me before ordering if your process involves multiple departments, more than 35 activities, compliance requirements, or software implementation.
Business type:
Startups
•
SMBs
Service type:
Workflow optimization
•
Process mapping
My Portfolio
Other Business Consulting Services I Offer
FAQ
What counts as one business process?
One process has a clear starting point, a sequence of related activities, defined participants, and one primary result. Examples include customer onboarding, purchasing, sales approval, order fulfillment, employee onboarding, invoicing, or customer support.
What information do you need from me?
I need a description of your business, the objective of the process, the current steps, the people involved, the tools used, the main problems, and any existing documents, screenshots, diagrams, recordings, or procedures.
Can you work from rough notes or recordings?
Yes. I can organize information from rough notes, screenshots, existing documents, meeting summaries, or recorded process explanations. Clear information will produce a faster and more accurate result.
Do you create BPMN process diagrams?
Yes. I can use BPMN-style notation when appropriate. For clients unfamiliar with BPMN, I can also create a simpler and more visual workflow that is easier for employees to understand.
Is automation implementation included?
No. The Gig identifies and prioritizes automation opportunities. Software configuration, programming, system integration, n8n, Make, Zapier, Power Automate, CRM, or ERP implementation requires a separate custom offer.
Will I receive editable files?
Editable diagrams and source documents are included in the Standard and Premium packages. The Basic package includes the final PDF report and process map.
Can you optimize more than one process?
Yes. Each package covers one process. Please contact me before ordering so I can review the number and complexity of the processes and prepare a custom offer.
What is considered a revision?
A revision covers reasonable corrections or adjustments based on the original information and agreed scope. New processes, new departments, additional interviews, or substantial scope changes require an additional order or custom offer.
Do you work with confidential business information?
Yes. I treat all business information as confidential and use it only to complete the order. Please remove personal, financial, medical, or highly sensitive data that is not necessary for the process analysis.
Which industries can you work with?
I can work with professional services, technology, healthcare administration, education, retail, nonprofits, family businesses, hospitality, operations, customer service, sales, and other service-based organizations.
