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I will build an ai customer support agent for whatsapp, website chat or email
Tobiloba O.
About this gig
Your team answers the same questions all day: prices, delivery, opening hours, order status, refunds. I'll build an AI support agent that answers them in seconds, from your own policies and documents, and hands anything it can't handle to a person with the full conversation attached.
What you get
- An AI agent trained on your FAQs, policies and documents
- Live on the channel your customers already use: WhatsApp, website chat or email
- Human handoff by email, Slack or your helpdesk when it's unsure
- A clear tone of voice and rules on what it must never say
- Tested on real questions from your business before it goes live
Why me
I'm a Head of Engineering with 12+ years building production software: 10mg Health (6,000+ providers), Zeeh Africa (390+ companies) and two companies I co-founded and sold. You work with the person who writes the code, not a reseller.
Please message me before ordering so I can confirm your channel and tools. AI model and messaging fees (OpenAI, WhatsApp, etc.) are paid by you at cost.
Get to know Tobiloba O.
Tobiloba O.
AI Agent Developer, Head of Engineering, 2x Founder
- FromNigeria
- Member sinceJan 2020
Languages
English
I build AI employees that do real work inside the tools you already use: WhatsApp, website chat, Slack, your CRM, your helpdesk or your phone line. 12+ years as a software engineer. Head of Engineering at 10mg Health (6,000+ providers, $5.4M+ in loans). Led engineering at Zeeh Africa (390+ companies, 890% growth in 9 months). Co-founded and sold Insurpass; Techstars '22 with Shopl. You work directly with me, the person who writes the code. Message me before you order and I'll tell you honestly if your process is worth automating.
My Portfolio
FAQ
Which channels can the agent work on?
WhatsApp (through the official WhatsApp Business API), a chat widget on your website, email, Instagram DMs, Slack or your helpdesk. Tell me what you use and I'll confirm before you order.
What happens when the AI doesn't know the answer?
It says so politely and hands the conversation to a person on your team, with the full chat attached, so the customer never has to repeat themselves.
Do I need to change my tools?
No. I build it into the tools you already use.
Are there running costs?
Yes, small ones: the AI model and any messaging fees, paid directly by you at cost. I'll estimate them for your volume before we start.
