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Fiverr Pro
English
$
USD
I will be your customer service and support assistant for email
Business Operations and Growth Manager
I’m a Business Operations & Marketing Expert with 5+ years of experience helping clients worldwide grow revenue, streamline processes, and scale efficiently. I specialize in real estate, e-commerce (S...
Level 1
Has met certain performance criteria and shows strong potential in the marketplace.
About this Gig
With 5+ years of experience in customer service, email/chat support and virtual assistance, I help businesses stay on top of emails, live chats, customer inquiries, and daily support tasks. I make sure every customer feels heard, valued, and properly taken care of while you focus on growing your business.
What I Offer:
- Inbound & outbound customer support via email chat, and/or phone
- Reliable virtual assistance for your daily operations
- Professional inbox management, email handling & templated responses
- Live chat support for your website, app, or e-commerce store
- Friendly, prompt, and solution-focused customer service
- Fast, accurate handling of customer inquiries
- Calm, professional complaint resolution that protects your brand reputation
- Order tracking, updates, and account management
- Follow-ups and troubleshooting to reduce churn and keep customers happy
Whether you need a full-time virtual assistant, a part-time support agent, or someone to just handle overflow customer inquiries and email sending, I'm ready to help.
Let's Discuss... Message Me Now!
Messaging platform:
•
SMS
•
Social media
•
Live chat
Language:
English
Work model:
Project-based
•
Weekly assistance
•
Monthly retainer
Industry:
E-Commerce
•
Real estate
•
Retail & wholesale
Purpose:
Business
Clients I’ve worked with
Greenfields Real Estate
I oversee operations, marketing, and administration at Greenfields Real Estate, managing listings, client communications, and compliance. With strengths in professional communication, content creation, and workflow coordination, I support the team and leadership while driving efficiency, consistency, and business growth.
Oct 2024
My Portfolio
Other Virtual Assistant Services I Offer
FAQ
What customer support services do you offer?
I provide complete customer support — email sending, chat support, and phone support. As your dedicated support agent, I handle customer inquiries, complaint resolution, and order & account assistance so your customers always get a fast, professional response.
Are you a virtual assistant or a customer service representative?
I work as a virtual assistant for day-to-day tasks, and as a customer service and support representative I manage everything customer-facing, replies, follow-ups and troubleshooting, and account requests.
What tools and platforms do you work with?
I'm experienced with major helpdesk and CRM platforms such as Zendesk, Freshdesk, Zoho, Salesforce, Hubspot, and some common communication tools such as Zoom Phone, 8 x 8, webmail and of course Gmail/Outlook for email sending and Shopify for order & account assistance.
Can you handle both email and live chat at the same time?
Yes. I manage customer support across every channel; email sending, chat support, and phone, so customers get consistent virtual assistance no matter how they reach out.
How do you handle upset or difficult customers?
Complaint resolution is one of my core strengths. I stay calm, professional, and solution-focused, resolving the problems of a dissatisfied customers while protecting your brand's reputation and prioritizing your interests.
Do you offer ongoing support, or is this a one-time gig?
I offer one-time customer support projects as well as ongoing virtual assistance for daily, weekly, or monthly tasks depending on the package you choose.
Can you help with order tracking and account issues for my store?
Yes! order & account assistance is included in the Standard and Premium packages: order tracking, account updates, and refund/exchange coordination.
What happens after a customer issue is resolved?
I don't just close the ticket, I handle follow-ups and troubleshooting to confirm the issue is fully resolved, which reduces repeat complaints and churn.
Is my customers' data kept confidential?
Absolutely. As your support agent, I treat every customer inquiry, account detail, and piece of business information with full confidentiality and professionalism.
How do we get started?
Message me with a quick overview of your business and support needs before ordering. I'll recommend the right package so your customer support and virtual assistant coverage fits your business from day one.
