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English
$
USD
I will customer service and email support
Expert Data Entry Specialist Literacy Educator
I am a detail-oriented professional with 31 years of experience in education.. I hold a Degree in Literacy Studies and a Teaching Certificate, and I am proficient in Microsoft Word, Excel, PowerPoint,...
About this Gig
PLEASE READ BEFORE ORDERING: I am a Literacy Studies graduate with 31 years of classroom teaching experience under the Ministry of Education in St. Vincent and the Grenadines. Throughout my career, I have communicated daily with parents, students, school administrators, and education officials. This means I bring proven, real-world communication skills to your customer service needs.
What I Offer
I will handle your customer emails and chat support with professionalism, patience, and care. My services include:
Responding to customer inquiries via email and chat
Complaint resolution with empathy and professionalism
Organizing and managing your inbox
Basic troubleshooting scripts and response templates
Maintaining your brand voice consistently
Social media platform:
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TikTok
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YouTube
Service type:
Non-technical support
Language:
English
Timezone:
UTC daytime
Support software:
Other
Knowledge base software:
Other
My Portfolio
FAQ
What platforms can you use for chat and email support?
can work with Gmail, Outlook, Zoho Desk, Freshdesk, Zendesk, WhatsApp Business, and Slack. If you use a different platform, please message me before ordering so I can confirm compatibility.
Do you work on weekends?
My standard delivery hours are Monday through Friday. If you need weekend support, please message me before ordering to discuss availability and potential additional fees.
Will you respond using my brand voice?
Yes. I will follow any scripts or tone guidelines you provide. If you do not have existing scripts, I will work with you to understand your brand voice before I begin.
Can I hire you for ongoing weekly support?
Yes. If you need regular weekly support beyond the 15 hours in my Premium package, please message me. I can create a custom monthly offer for you.
What if I need my hours delivered faster than your stated delivery time?
Rush delivery may be available for an additional fee depending on my current workload. Please message me before ordering to discuss.
Do you offer phone support?
No. My service includes only email and chat support. I do not handle phone calls at this time.
