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I will provide multilingual customer support in german and english
Bilingual Customer Support German and English for E Commerce
Hi, I’m Dominik.
I provide professional customer support in German and English for e-commerce businesses.
I help online stores handle customer inquiries clearly, efficiently and in a brand-friendly ...
About this Gig
Are you looking for a professional customer support agent with strong availability and international experience? I offer reliable and structured support for your business!
German is my native language, and I speak fluent, negotiation-level English. I bring many years of experience in international e-commerce customer support, including live chat support, structured reporting, and work with enterprise systems.
Experience & Skills
- Extensive experience in international e-commerce customer support
- Live chat, email, and ticket-based support
- Detailed reporting (KPIs, ticket volume, recurring issues)
- Confident working with:
- Helpdesk systems
- Salesforce
- SAP
- Gmail
- Ecwid
- WooCommerce
- Professional handling of escalations, complaints, and returns
Swiss Marketplace Expertise
- Hands-on experience with Swiss online marketplaces
- Knowledge of marketplace-specific workflows, policies, and customer communication
- Used to dealing with multilingual and high-expectation customers
Availability
- Very flexible working hours
- Available during evenings
- Suitable for international businesses and multiple time zones
Please contact me before making your booking so we can discuss everything in detail.
Service type:
Other
Language:
English
•
German
Timezone:
UTC nighttime
Support software:
Salesforce
•
Other
Knowledge base software:
Other
FAQ
Do you offer 24/7 support?
No. I provide support during European evening hours. Weekend support is optional via Gig Extra.
Which channels do you support?
Email and live chat only. No phone or social media support.
Which platforms do you work with?
WooCommerce and CRM workflows. I can adapt to other e-commerce systems quickly.
Can I buy additional hours?
Yes, you can add extra hours via the Additional Hours Gig Extra.
Do you handle orders, returns, and refunds?
Yes, I manage order inquiries, returns, refunds, and general customer questions in German and English.
Custom requests
Please contact me before ordering to discuss your specific requirements.
Reviews
1 reviews for this Gig
| (1) | ||
| (0) | ||
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
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Most relevant
A alenvasic
Switzerland
Wir sind per Zufall auf den Gig von Dominik aufmerksam geworden und haben den Kontakt gesucht, da wir derzeit einen Onlineshop aufbauen und eventuell unseren Kundenservice outsourcen wollen. Weil wir das nebenbei machen, neben unseren normalen Jobs sind wir sehr froh jemand Kompetenten an unserer Seite...
Up to $50
Price
2 days
Duration
Helpful?
Reviews
1 reviews for this Gig
| (1) | ||
| (0) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
A alenvasic
Switzerland
Wir sind per Zufall auf den Gig von Dominik aufmerksam geworden und haben den Kontakt gesucht, da wir derzeit einen Onlineshop aufbauen und eventuell unseren Kundenservice outsourcen wollen. Weil wir das nebenbei machen, neben unseren normalen Jobs sind wir sehr froh jemand Kompetenten an unserer Seite...
Up to $50
Price
2 days
Duration
Helpful?
