I will assist you with general IT support requests and incidents

I offer general IT Technical support in the following areas:

Systems Admin/Engineering

• Home Office Setup
• AV systems Setup and configuration for Offices
• Computer re-imaging, troubleshooting, Software and Hardware setup and configuration (Windows 11 and iOS)
• Microsoft Entra ID
• Active Directory (Creation of new users, groups, and general management)
• VPN Setup
• Domain Administration 
• AV systems Setup and configuration for Offices
• Switches and Routers
• Setting up Mobile devices
• Operating systems (Windows, Linux (Ubuntu), iOS, and MacOS)

DevOps

• Server management
• Application Deployment
• CI/CD (Jenkins, GitHub Actions, AWS CodePipeline)
• IaC (Terraform, AWS CloudFormation, Ansible)
• Container Orchestration (Docker, Kubernetes)
• Platforms (Azure, AWS, and GCP)
• Monitoring (AWS Cloudwatch, CheckMK, Nagios, Zabbix, Prometheus, Grafana, Webmin, Landsweeper, SNOW, ELK stack)

Enterprise tools: (Monday.com, Slack, Zoom, ClickUp, Calendly, Harvest, AirTable, Workday, Miro, 1Password, Dashlane, ABM, Azure AD, AD, GCP, and Google Workspace)

Ticketing tools: (Zendesk, Fresh Desk, ServiceNow, Jira, and HappyFox)

Contact me