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I will setup zendesk gorgias freshdesk intercom customer support automation
Nigeria
I speak English, French, German, Portuguese, Arabic, Dutch, Italian, Russian, Korean, Turkish, Polish, Ukrainian, Romanian, Hebrew, Greek, Czech, Thai, Icelandic, Afar, Yoruba, Irish
13 orders completed
Boost Sales with Smart A2P SMS CRM AI Workflow and Seamless Automation
Hi, I’m Dot Sam, a CRM & auomation specialist helping businesses grow with smarter systems. I design and optimize solutions using Gohighlevel, Zendesk, Zoho, Freshdesk, RingCentral, Twilio. My experis...
Level 1
Has met certain performance criteria and shows strong potential in the marketplace.
About this Gig
I will build a professional customer support and helpdesk system using Zendesk, Gorgias, Freshdesk, or Intercom to streamline ticket management, automate workflows, and improve customer satisfaction
Whether you're launching a new support desk or optimizing an existing one, I'll configure a scalable solution that helps your team respond faster, organize customer conversations, and reduce repetitive tasks through automation.
What I help you with:
Helpdesk setup & configuration
Ticket management & routing
Workflow automation
Triggers, macros & business rules
SLA & escalation policies
Live chat & messaging setup
AI chatbot configuration
Knowledge base & help center
Shopify & eCommerce integrations
CRM integrations
Reporting & dashboards
Customer support optimization
Platforms:
Zendesk
Gorgias
Freshdesk
Intercom
Help Scout
HubSpot Service Hub
I focus on building reliable customer support systems that improve team productivity and deliver a better customer experience.
Please contact me before placing your order to discuss your project requirements.
Software:
Zendesk
Industry:
Construction
•
E-Commerce
•
Real estate
My Portfolio
FAQ
Which businesses do you work with?
I work with Shopify stores, eCommerce brands, SaaS companies, agencies, healthcare providers, real estate businesses, and service-based companies that need scalable customer support systems.
Do you provide reporting dashboards?
Yes. I configure dashboards and reports to help you track ticket volume, response times, agent performance, SLA compliance, and customer satisfaction.
Can you customize ticket workflows?
Absolutely. I customize ticket views, statuses, tags, priorities, routing rules, automations, and SLA policies to match your customer support process.
Do you build knowledge bases?
Yes. I create organized knowledge bases and help centers that allow customers to find answers quickly and reduce repetitive support requests.
Can you migrate my existing helpdesk?
Yes. I can migrate tickets, customers, agents, macros, automations, and knowledge base content from one helpdesk platform to another with minimal disruption.
Can you integrate Shopify with my helpdesk?
Yes. I integrate Shopify with Gorgias, Zendesk, and other supported platforms to sync customer information, orders, and support tickets for a better support experience.
Do you setup AI chatbots?
Yes. I configure AI chatbots and live chat solutions in supported platforms to answer common questions, qualify customers, and improve customer support efficiency.
Can you automate my customer support?
Yes. I create workflow automation, ticket routing, triggers, macros, SLA policies, business rules, auto-replies, and internal notifications to improve response time and reduce manual work.
Which platforms do you support?
I specialize in Zendesk, Gorgias, Freshdesk, Intercom, Help Scout, and HubSpot Service Hub. I provide helpdesk setup, workflow automation, ticket management, customer support optimization, and system integrations.
What do you need before starting?
Please provide your helpdesk platform, business requirements, preferred workflows, integrations, and team details so I can configure the best customer support solution.
