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$
USD
I will setup gorgias zendesk freshdesk intercom for your ecommerce support
Nigeria
I speak English, French, German, Portuguese, Arabic, Dutch, Italian, Russian, Korean, Turkish, Polish, Ukrainian, Romanian, Hebrew, Greek, Czech, Thai, Icelandic, Afar, Yoruba, Irish
10 orders completed
Boost Sales with Smart A2P SMS CRM AI Workflow and Seamless Automation
Hi, I’m Dot Sam, a CRM & auomation specialist helping businesses grow with smarter systems. I design and optimize solutions using Gohighlevel, Zendesk, Zoho, Freshdesk, RingCentral, Twilio. My experis...
Level 1
Has met certain performance criteria and shows strong potential in the marketplace.
About this Gig
Are you overwhelmed with customer messages, slow replies, or managing too many support channels?
I help Shopify and eCommerce businesses set up and automate their customer support systems so you can respond faster, improve customer satisfaction, and save hours every day.
What I Can Do For You
I dont just reply to messages I build a complete customer support system that works for you.
- Setup of helpdesk platforms like Zendesk, Gorgias, Freshdesk
- Shopify integration (view orders, refunds, tracking inside tickets)
- Live chat setup (Tidio, JivoChat, Tawk.to)
- Social media integration (Instagram, Facebook, WhatsApp)
- Smart macros (quick replies with your brand voice)
- Workflow automation (auto-replies, tagging, ticket routing)
- AI chatbot setup (answer FAQs 24/7 automatically)
- Knowledge base / FAQ for self-service support
Why Choose me
- Ecommerce specialist
- Data-Driven
- Post-setup support
- Clean, organized, and easy-to-use workflows
Contact me before placing an order
Software:
Zendesk
My Portfolio
FAQ
Which helpdesk platform is best for my Shopify store?
Gorgias is the #1 choice for Shopify as it allows agents to edit orders directly. However, Zendesk is better for enterprise-scale support, and Freshdesk is great for budget-friendly omnichannel setups.
Do I need to have an active subscription to the platform?
Yes, you must have an active account with Gorgias, Zendesk, or Freshdesk. I provide the technical setup and optimization within your existing account.
Can you migrate my data from one helpdesk to another?
Yes! I can migrate your tickets, customer data, and Macros from platforms like Help Scout or Zendesk to your new CRM without losing history.
Will you set up my custom support email
Absolutely. I will handle the DNS/Forwarding settings to ensure all emails sent to your domain appear directly in your helpdesk ticketing system.
Do you provide 24/7 live agent support?
No, I specialize in the Technical Setup and Automation of the platform. I build the "engine" so your agents can work more efficiently.
How does the Shopify integration work?
I connect your helpdesk via Shopify API. This allows your team to see order status, tracking numbers, and even process refunds without leaving the helpdesk.
Can you set up an "Order Tracking" widget?
Yes, I can configure a Self-Service Chatbot that allows customers to enter their order number and see their real-time AfterShip or Shopify tracking status.
Will you integrate my social media (Instagram/Facebook) DMs?
Yes, I can centralize your Instagram DMs, Facebook Messenger, and WhatsApp into one dashboard so you never miss a customer inquiry.
