Are you tired of the ugly VICIDial solutions?
COIPX is a cloud-native UCaaS/CCaaS platform delivering enterprise communications with modern flexibility. Built on microservices architecture, it combines advanced PBX functionality, intelligent contact center operations, and collaboration tools through intuitive web interfaces.
Standout Features:
- Advanced Inbound Contact Center: Intelligent ACD with skill-based routing, real-time monitoring, supervisor tools (whisper, barge), IVR, automatic call recording, and comprehensive agent management across multiple queues.
- Outbound Campaign Engine: Predictive dialer maximizes productivity with preview/progressive/predictive modes, real-time analytics, disposition tracking, and built-in compliance management.
- WebRTC Softphone: Zero-installation browser-based phone with HD voice quality. Work from anywhere on any device without downloadsseamlessly integrated with contact center features and CRM systems.
- Agent Dashboard: Intuitive interface with one-click status controls, queue visibility, real-time performance metrics, campaign tracking, and comprehensive call controls (transfer, conference, hold, record).
- Complete IP PBX Cloud Solution.