I will manage your customer support and CRM

Kenya

I speak English

Customer Support Specialist

Hi, I'm Eddah! 😊 A warm, dedicated Customer Support Specialist & Virtual Assistant helping e-commerce stores and small businesses turn everyday inquiries into loyal customers. 🎧 Customer Support & ...
About this Gig

Are your customers waiting too long for replies? Or maybe they message once and then get forgotten? I help small businesses fix exactly that.

I offer friendly, fast customer support and set up a simple CRM system so every lead gets followed up with, not lost. Whether it's answering emails, replying on social media and live chat, or keeping your leads organized, I make sure your customers feel heard and remembered.

My background is in social work and sales, so I bring real empathy to every conversation. I'm also building hands-on skills in CRM tools and simple automation, so I can help your support run smoothly without you having to manage it yourself.

What you can expect from me:

  • Fast, warm, and professional replies
  • Organized lead and customer tracking
  • Clear communication and reliable delivery
  • Genuine care, not scripted answers

Let's build a customer experience that keeps people coming back. Message me and let's get started.

Service type:

Non-technical support

Language:

English

•

Swahili

•

Other

Timezone:

UTC daytime

Support software:

Freshdesk

•

Zendesk

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