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I will build your early stage startup operations with you
Operations Consultant, SOPs, CX Audits, and Project Systems Expert
I design and build the systems that help growing companies operate clearly and consistently. Over 10+ years, I helped scale a venture-backed AI retail tech startup from six employees through a $350M a...
About this Gig
Your business may have reached the point where important work can no longer live only in the founder's head, and cash flow is limited, so running lean is paramount.
I help early-stage founders and small-business owners create simple operating systems their teams can understand and maintain.
Depending on your package, we can build:
- Clear roles, responsibilities, and decision owners
- Documented step-by-step workflows
- OKRs and KPIs tracker
- A customer request and issue-resolution flow
- A practical weekly planning and review routine
- A 30-day or 60-day implementation plan
This is a collaborative build, not a generic template bundle or an abstract audit. We work through your actual operations together, and I turn our decisions into practical tools and documents.
I bring more than 10 years of operations experience. I helped scale an AI startup from six people to more than 100 through acquisition and later built a Korean brand's US business operations from the ground up.
Choose the Basic package for direction, the Standard for a core operating foundation, or the Premium for a connected, team-ready system.
Message me before ordering so we can confirm the right scope.
Business type:
Startups
•
Solopreneurs
Industry:
Business services & consulting
•
Software
FAQ
Who is this service for?
This service is for early-stage founders and small teams that need clearer ownership, repeatable work, and better visibility before hiring, delegating, launching, or serving more customers.
How are the three packages different?
Basic identifies priorities and creates an action plan. Standard builds a core operating foundation. Premium connects roles, workflows, customer operations, planning, and implementation into a team-ready system.
What happens during the Basic working session?
We review your biggest operating challenges, identify the three highest priorities, clarify immediate ownership, and create a practical 30-day action plan.
What is a documented step-by-step workflow?
It explains how recurring work should be completed, including who owns it, the required actions, decisions, handoffs, exceptions, and expected result.
Is this an audit or a collaborative service?
It is a collaborative service. I don't just score your operations and leave you with findings. We work through real decisions together, and I turn the outcomes into practical tools and documents.
What if we have very little documentation?
That is common. Notes, interviews, screenshots, reports, exports, and recorded demonstrations may be sufficient. I will identify assumptions and confirm them with you before documenting the work.
Do we need to use a specific tool?
No. We can use tools your team already understands, including Google Workspace, Microsoft 365, Notion, Airtable, Asana, ClickUp, or spreadsheets. We will agree on the format before starting.
Does this include software or automation implementation?
No technical implementation is included. I can define workflow requirements, identify automation opportunities, and organize the operating logic. Software setup or automation builds require a separate scope.
How should we handle sensitive information?
Share only what is necessary. Remove passwords, credentials, personal data, financial details, and confidential customer information when not required. Redacted screenshots and examples are usually sufficient.
Can one order cover multiple companies or departments?
No. Each package covers one company and the agreed workflows or operating areas. Additional companies, departments, or major workflows require an extra or a custom offer.
