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English
$
USD
Our agency will provide customer service representatives and customer support
Customer's Satisfaction is our essence
Welcome to Planlab Solutions, a one-stop destination for Customer Support Services, Full Stack Web development, MERN Stack development, UI/UX design, mobile development, web development, and comprehen...
Level 2
Has met high performance criteria and has a proven track record for meeting client expectations.
Highly Responsive
Known for exceptionally quick replies
What people loved about this freelancer
ogroombridge
United Kingdom
Planlab Sol. exceeded all expectations in their customer care service. They went ABOVE AND BEYOND to ensure everything was perfect! 🙌 Highly recommended!
theglaaglaa
Italy
I have been working with him for several days now, I am very happy he is very professional and precise
goose5
United States
very professional. delivered the work in a timely manner, but did not sacrifice quality for speed. The work was above expectations and delivered faster than...
shalealbao
Philippines
Seller started immediately right after we discussed my requirements. He finished uploading my app in Playstore and Appstore in less than 1hour. He communicated...
About this Gig
Are you looking for a reliable customer service representative, a dedicated customer support agent, a customer success manager, or a virtual assistant for appointment setting and business process outsourcing? Your search ends here!
Services I Offer:
1) E-commerce Customer Service for TikTok Shops, Amazon & Shopify store support, including email support & live chat (1-min SLA), inbound/outbound calls, social media handling, order fulfillment, refunds, chargebacks, subscription management, and complete store management.
2) Operations & Technical Support SaaS products, IPTV platforms, robot management operations, courier/delivery companies, and healthcare businesses.
By working with me, you'll get:
- Top-notch, 24/7 customer service with fast response times.
- A dedicated agent fully focused on your business needs.
- Scalable support with additional agents available as you grow.
Platforms I've worked on:
- Shopify
- Amazon
- TikTok Shop
- Etsy
- eBay
- WooCommerce
- SaaS
Tools Experienced With :
Zendesk, Gorgias, Intercom, Kustomer, Freshdesk, Re-Amaze, HelpDesk, Dialpad, Meta Business Suite, Tidio, Opsgenie, Linear, DSers
Partner with me for outstanding 24/7 customer support!
Portfolio
Other Customer Service Services we Offer
FAQ
What are the available support services provided?
We provide email support, chat support, call support, general virtual assistant support, appointment booking, and admin support.
What are the working hours for support services?
Our services are available 24/7, so you can reach out to us at any time
How much does email/chat support cost?
For 40+ hours of email/chat support, the hourly rate is $5/hour.
What is the hourly rate for less than 40 hours of email/chat support?
For less than 40 hours of email/chat support, the hourly rate is $6/hour.
What is the hourly rate for support services that include calls?
For support services that include calls, the hourly rate is $7/hour.
What expertise do your team members have in Amazon and Shopify support?
Our team members have experience and expertise in various aspects of Amazon and Shopify support, including product management, customer service, order processing, inventory management, and store optimization.
What tools do you use for providing support?
We use various tools such as FreshDesk, ZenDesk, Kustomer, Gorgian, Tidio, FreshChat, SalesForce, DSER, Shippo, ReAmaze, and Droppify.
Do you have a team to cover multiple shifts?
Yes, we have a dedicated team available to cover multiple shifts.
How do you assign team members for projects?
After the training sessions with you, we will assign one of our team members based on the complexity of the project.
What specific services do you offer for Amazon support?
Our Amazon support services include managing product listings, handling customer inquiries, optimizing product descriptions, managing inventory, handling returns and refunds, and providing overall account management.
Reviews
114 reviews for this Gig
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
W williamrato
Repeat Client
Reunion
Just perfect and quick to work
$50-$100
Price
6 days
Duration
Helpful?W waichengmun
Repeat Client
Malaysia
Hope he can getting better!
$100-$200
Price
2 days
Duration
Helpful?W waichengmun
Repeat Client
Malaysia
Good and happy!
$100-$200
Price
7 days
Duration
Helpful?W waichengmun
Repeat Client
Malaysia
Happy to work with them!
$100-$200
Price
8 days
Duration
Helpful?W waichengmun
Repeat Client
Malaysia
Thanks much for the service ❤️❤️🤗🤗
$100-$200
Price
8 days
Duration
Helpful?
Reviews
114 reviews for this Gig
| (114) | ||
| (0) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
W williamrato
Repeat Client
Reunion
Just perfect and quick to work
$50-$100
Price
6 days
Duration
Helpful?W waichengmun
Repeat Client
Malaysia
Hope he can getting better!
$100-$200
Price
2 days
Duration
Helpful?W waichengmun
Repeat Client
Malaysia
Good and happy!
$100-$200
Price
7 days
Duration
Helpful?W waichengmun
Repeat Client
Malaysia
Happy to work with them!
$100-$200
Price
8 days
Duration
Helpful?W waichengmun
Repeat Client
Malaysia
Thanks much for the service ❤️❤️🤗🤗
$100-$200
Price
8 days
Duration
Helpful?
