Our agency will provide dispatcher services to non emergency medical transportation nemt

We are experts in handling and managing the tasks of Dispatchers for Ground Transportation and Non-Emergency Medical Transportation (NEMT) Companies

Roles we handle for NEMT Companies

1. Answering and addressing calls from patients, drivers, and hospitals, ensuring timely and effective resolution of their queries.
2. Acting as the main point of communication between patients and drivers, facilitating smooth coordination for scheduled rides.
3. Regularly checking for rides assigned to us through the brokers we are listed with, ensuring all rides are logged and accounted for.
4. Monitoring incoming ride offers across various platforms and accepting those that align with our drivers' schedules and availability.
5. Overseeing driver concerns, providing support, and ensuring they have the necessary tools and information to perform their duties effectively.
6. Addressing any concerns or issues raised by patients, ensuring they receive the support and care they need.
7. Ensuring that drivers are punctual for all scheduled pick-ups and that we meet the commitments made to patients.
8. Preparing and assigning the daily schedule to drivers ahead of time and confirming each ride with the respective patients.