I will help you retain and grow customers

E
ehtishamrafiqi
E
ehtishamrafiqi
Ehtisham
help you retain and grow customers
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help you retain and grow customers
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help you retain and grow customershelp you retain and grow customershelp you retain and grow customershelp you retain and grow customers

About this gig

Are you losing customers due to poor onboarding, low engagement, or unclear success strategy?


I am a professional Customer Success Manager with hands-on experience in:


  • Customer onboarding strategy
  • Churn reduction
  • Retention improvement
  • Account management
  • SaaS customer lifecycle management
  • Customer journey mapping
  • Revenue expansion & upselling
  • KPI tracking (LTV, CAC, MER, CPA)


I help startups, SaaS companies, agencies, and e-commerce brands build a scalable customer success system that increases retention and drives long-term revenue.

Get to know Ehtisham

Ehtisham

Key Account Manager, Customer Success, Onboarding, Experienence

  • FromIndia
  • Member sinceMay 2021

  • Languages

    English, Urdu, Hindi
Results-driven IT professional with over 4 years of experience in project management, customer success, and digital marketing. Adept at leading cross-functional teams, managing high-value enterprise accounts, and driving successful digital transformations. Skilled in web development, client retention, and e-commerce solutions, with proficiency in platforms such as Shopify, WordPress, and Drupal. Demonstrated success in enhancing customer satisfaction, optimizing IT infrastructure, and delivering strategic solutions that drive business growth.

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