Browse categories
Explore
Fiverr Pro
English
$
USD
I will handle your customer support emails professionally
Vietnam based Operations, Market Research, and Customer Support Specialist
I am a Vietnam-based Operations and Business Support Specialist with over 8 years of hands-on experience in customer service management, market
research, and supplier sourcing. I help foreign busines...
About this Gig
Are customer emails piling up while you're trying to grow your business? Late replies and missed messages can cost you sales and customer trust.
I help online businesses stay responsive and organised by managing customer service emails and chats so you can focus on growth instead of inbox stress.
What can I help you with?
Customer Service Support
- Responding to customer inquiries via email or chat
- Handling complaints professionally and calmly
- Following up on unresolved issues
- Keeping communication clear and brand-aligned
Admin Support (as needed)
- Inbox organisation, filtering, and tagging
- Data entry and record updates
- Scheduling and calendar management
- Coordinating daily operational tasks
Why work with me
- 8+ years of experience in customer service and operations
- Calm, customer-first mindset
- Reliable, detail-oriented, and proactive
- Comfortable working independently with minimal supervision
- Respectful of confidentiality and deadlines
If you have specific tools, workflows, or additional tasks, feel free to message me. I'm happy to adapt my support to fit your business needs.
Ready to keep your inbox under control and your customers happy?
Send me a message and let's get started.
Purpose:
Business
My Portfolio
FAQ
What platforms do you support?
I provide customer support via email and live chat. I’m comfortable working with Gmail, Outlook, and similar tools. If you use a different system, feel free to let me know — I can adapt quickly.
Do you handle both email and chat support?
Yes. Depending on the package you choose, I can handle email support, chat support, or both. Please specify your preferred channel when placing the order.
Can I request custom tasks or extra messages?
Yes. If you need additional messages, admin tasks, or extended support, you can add extras or request a custom order.
What time zone do you work in?
I can adjust my working hours to match your time zone when needed. Just let me know your preferred schedule.
Do you offer voice calling or phone support?
I currently provide text-based support only, unless otherwise agreed.
Can you support ongoing or long-term tasks?
Yes! I can provide daily, weekly, or ongoing support depending on your needs and schedule.
Can you take on additional tasks beyond the usual scope?
Yes! I’m flexible and can assist with any task related to operations, customer support, or admin that helps your business run more efficiently.
Can you follow my brand tone and guidelines?
Absolutely. I always follow your brand voice, templates, and instructions. If you have existing scripts or guidelines, please share them before we start.
What do you need from me to get started?
To start smoothly, please provide: Access to your email or support platform Brand guidelines or response templates (if available) Product/service information Any special rules or escalation cases
