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Fiverr Pro
English
$
USD
Looks Like This Service Is On Hold
I will provide premium customer care for you business
Philippines
I speak English
Virtual Assistant, Training Specialist, Customer Support
I help busy entrepreneurs reclaim their time by handling day-to-day admin tasks with a high human standard of quality.
My Services:
• Administrative and operational support
• Process documentation ...
About this Gig
About This Gig
I help businesses keep their customers happy by providing high-level support that balances technical efficiency with real empathy. As a former Top Agent, I don't just read from a script; I use my background in Psychology to navigate difficult conversations and de-escalate complex issues.
What I Can Do For You:
- Technical Troubleshooting: I handle Tier 1-2 technical issues and account management with ease.
- Billing & Sales: I specialize in managing postpaid accounts, processing payments, and driving customer retention.
- Platform Expertise: I am proficient in CRM-Salesforce, Citrix, and various helpdesk tools.
- Quality & Accuracy: My experience as a proofreader ensures that all written communication with your clients is professional and error-free.
Why Choose Me?
Ive pioneered site launches and trained teams on proprietary software. This means I learn new systems fast and can help streamline your support processes from day one. I am dedicated to hitting your targetswhether it's CSAT, NPS, or Saleswhile making sure your customers feel heard.
Service type:
Other
Language:
English
•
Filipino
Timezone:
UTC nighttime
Support software:
Salesforce
FAQ
What channels of support can you handle?
I am proficient in Multi-Channel Support, including Live Chat, Email, and Phone. I have extensive experience in high-volume environments managing wireless postpaid, wireline, and cable accounts.
Are you familiar with specific CRM and Support tools?
Yes! I am an expert in CRM-Salesforce, Citrix Virtual Apps, and Microsoft Office. I learn new proprietary software quickly and can easily adapt to your existing helpdesk tools like Zendesk, Freshdesk, or Zoho.
How do you handle difficult or escalated customers?
With a background in Psychology and years of experience as a Top Rated Agent, I specialize in de-escalation. I remain calm, empathetic, and solution-oriented to turn a negative experience into a positive outcome for your brand.
Can you help with billing and technical troubleshooting?
Absolutely. I am skilled in Tier 1 & 2 Technical Support, account management, payment processing, and customer retention strategies. I follow your SOPs strictly to ensure accuracy and compliance.
What Time zone do you follow?
I am flexible and can accommodate various time zones (EST, PST, GMT, etc.) depending on your business needs. Please message me first to discuss your specific shift requirements and availability!
