I will provide email and ticket customer support for ecommerce

Need someone to keep your inbox and ticket queue clear without hiring a full-time employee?

I handle email and ticket support for e-commerce businesses, so your customers get fast, accurate, and professional replies.

WHAT IS COVERED:

- Order status and shipping inquiries

- Returns, refunds and exchanges

- Product questions and troubleshooting guidance

- Review responses and negative feedback recovery

HOW IT WORKS:

1. You give me access to your inbox or helpdesk (sub-account preferred).

2. You share your store policies and brand guidelines.

3. I process your ticket queue within my working hours, maintain accurate documentation, and flag anything that needs your final decision.

WHY ME:

- E-commerce operations background, I understand orders and logistics.

- Native Mandarin, I can also cover your Chinese-speaking customers.

- Available daily 15:00-24:00 Beijing time (GMT+8), covering EU daytime and US late morning.

- Confidentiality respected, access revoked whenever you want.

Note: text-based channels only (email, tickets, messaging). No phone support.

Custom orders welcome. Message me with your daily volume and I will quote.