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$
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I will provide french ecommerce customer support and order tracking
French Customer Support Specialist and Virtual Assistant
French native customer support specialist with 13 years of experience in call centers. I handle email, chat and phone support, order tracking, complaints and after-sales service. Organized, reliable a...
About this Gig
Running a French-speaking e-commerce store?
I will professionally manage your French customer support and after-sales service to keep your customers informed and satisfied.
What I can help with:
Order tracking and delivery updates
Returns, refunds and exchanges
Customer inquiries by email and chat
Complaint handling
CRM updates (HubSpot, Zendesk, Salesforce)
Why work with me?
13 years of customer service experience
Professional and empathetic communication
Reliable and organized support
Perfect for Shopify, WooCommerce and online stores.
Please contact me before placing your order.
Messaging platform:
•
SMS
•
Social media
•
Live chat
Language:
French
Work model:
Project-based
•
Monthly retainer
Purpose:
Business
FAQ
What language do you provide support in?
I provide customer support exclusively in French. I am a native French speaker with 13 years of experience.
What information do I need to provide before you start?
Please share access to your email inbox or forward the emails to me, along with any guidelines about your brand tone and common customer issues.
Do you work with CRM tools?
Yes! I am experienced with Salesforce, Zendesk, HubSpot and Diabolo.
Can I request a custom package?
Absolutely! Feel free to message me before ordering and I will create a custom offer based on your specific needs and volume.
What happens after I place an order?
I will contact you within 1 hour to get access to your emails and understand your brand guidelines. I will then start working immediately.
