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$
USD
I will provide bilingual email and customer support
Bilingual English Spanish Virtual Assistant Admin and Customer Support
Hi! I’m a bilingual English & Spanish Virtual Assistant with a Business Administration background and a passion for helping people stay organized.
Whether you need help managing administrative tasks,...
About this Gig
!!!PLEASE READ!!!
Need reliable help keeping up with customer emails, messages, or questions in English and Spanish?
I provide organized bilingual written customer support for entrepreneurs and small businesses that need flexible help without adding another full-time employee.
I can assist with:
- English and Spanish customer emails
- Inbox organization and follow-ups
- Common customer questions
- Order and service inquiries
- Social media replies
- FAQ-based responses
- Scheduled live chat support
- Knowledge base updates
- Escalating issues that require your attention
I follow the tone, policies, FAQs, templates, and response guidelines you provide so customers receive clear and consistent communication that reflects your business.
Support is available in packages of up to 1, 2, or 4 hours, making it easy to get help for a one-time workload or recurring support needs.
This gig focuses on written customer service and does not include phone support.
Please message me before ordering if you need ongoing daily or weekly customer support so we can discuss the workload and expectations.
Social media platform:
•
•
•
TikTok
Service type:
Technical support
Language:
English
•
Spanish
Timezone:
UTC daytime
Support software:
Freshdesk
Knowledge base software:
Freshdesk
My Portfolio
FAQ
What languages do you provide customer support in?
I provide written customer support in both English and Spanish. Your project may require English, Spanish, or a combination of both depending on your customers' needs.
What do you need from me before starting?
Please provide your business information, FAQs, customer service policies, example responses, brand tone, escalation guidelines, and any necessary access or instructions. The more information you provide, the more consistently I can represent your business.
Can you match my company's communication style?
Yes. If you provide examples, templates, brand guidelines, or preferred language, I will follow them when responding to customers so communication remains consistent with your business.
Do you offer phone customer support?
No. This gig currently focuses on written customer communication, including email, inbox support, social media replies, and scheduled live chat where included in the selected package.
How quickly will customer messages be answered?
Response timing depends on your selected package, workload, and agreed support schedule. If specific customer response-time expectations are required, please message me before ordering so we can confirm availability.
Can you provide ongoing weekly or daily support?
Yes. If you need recurring customer support beyond the listed packages, message me with your expected workload, schedule, and support channels. A custom offer may be more appropriate for ongoing assistance.
How do you handle refunds, complaints, or unusual customer requests?
I follow the policies and escalation guidelines you provide. Situations requiring approval, including certain refunds, billing concerns, policy exceptions, or unusual customer requests, can be escalated to you rather than handled without authorization.
