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Fiverr Pro
English
$
USD
I will do customer retention analysis and rfm segmentation
Customer Acquisition and Retention and AI Accelerated
Is your acquisition cost rising while retention drops? I'm a senior data analyst with 12 years across insurance, FMCG, internet, and fintech.
I help you:
• Find when and why customers leave (cohort & ...
About this Gig
Is your customer acquisition cost rising while retention drops? I turn messy transaction data into clear, actionable strategies.
With 12 years of cross-industry experience (insurance, FMCG, fintech, internet), I specialize in the full customer lifecycle: acquisition, retention, loyalty, and win-back.
What you get:
Cohort & retention analysis see exactly when customers leave
RFM segmentation identify VIPs, growth potential, and churn risks
Marketing channel ROI & attribution stop wasting budget
Churn prediction & CLV calculation prioritize high-value recoveries
Automated dashboards weekly/monthly insights on autopilot
Standard and Premium packages include a detailed written report with specific next steps. No 50-page decks nobody reads.
What I need from you:
Transaction data (CSV/Excel): Customer ID, order date, amount
Your top 2-3 business questions
Brief context about your business model
All data is treated confidentially and deleted after project completion.
I work evenings (GMT+8) and weekends. Message me before ordering to confirm scope and timeline.
My Portfolio
FAQ
Q1: What data do you need from me?
I need a CSV or Excel file with at least: Customer ID, order/transaction date, and transaction amount. Optional but helpful: product category, marketing channel, and customer signup date. All data is kept strictly confidential.
Q2: What will I receive?
Basic: Cleaned data + 3 core visualizations + 1-page summary. Standard: Everything in Basic + full RFM segmentation + cohort retention analysis + detailed written report. Premium: Everything in Standard + churn prediction + win-back action plan + 30-min video walkthrough.
Q3: Can you work with my specific industry?
Yes. I have 12 years of experience across insurance, FMCG, internet, and fintech. The methodologies (cohort, RFM, CLV) apply to any business with repeat customers — e-commerce, SaaS, subscription services, fintech, and more.
Q4: What if I need revisions?
Basic includes 1 revision. Standard includes 2. Premium includes 3. Revisions must be requested within 7 days of delivery and should align with the original scope.
Q5: How do we communicate?
Primarily through Fiverr messages. I typically respond within 24 hours (evenings and weekends, GMT+8). For Premium packages, we can schedule a 30-min video call to walk through the findings.
