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Fiverr Pro
English
$
USD
I will manage shopify pod orders and customer support
From chaos to clear action
I'm Imane, i'm a bilingual Virtual Assistant (EN/FR) with 5+ years of experience helping businesses manage their operations and customer support efficiently.
I can help you with:
✔ Customer support (...
About this Gig
Note: Please message me before placing an order to confirm availability or if you dont see the exact service you need listed.
Bilingual (FR/EN) Shopify POD VA to keep your store flowing: I route orders to designers, run visual QA, prep print/ship, and handle human customer support (email/chat).
During Q4 I handled 300+ orders/day across two POD shops and built clear SOPs + simple dashboards so nothing slips.
What I do
- Orders: routing designers QA print/ship prep
- Customer Support (FR/EN): confirmations, delays, missing info, refunds/exchanges
- Daily logs & weekly summaries, light KPI tracking
- Tools: Shopify, Gmail, Google Sheets, Trello/Notion, Gorgias/Zoho/Intercom (or your stack)
How we work
- Quick kickoff (access + mini brief)
- Agreed SLA (e.g., first reply 2h in coverage)
- Updates you can scan in 1 minute (daily/weekly)
Packages = number of passes/day and orders/tickets included (see table). Need more volume or weekend coverage? Ask for a custom offer or a 12 week trial.
Try before you commit:
I offer a FREE test to show the quality of my work and how I can meet your specific needs. Lets collaborate and see how I can contribute to your success!
Industry:
Business
Platform:
Shopify
Language:
English
My Portfolio
FAQ
What access do you need?
A staff account on Shopify (limited permissions are fine) and access to your support inbox/helpdesk + Google Sheet (for logs).
Which tools do you use?
Shopify, Gmail, Google Sheets, Trello/Notion, and helpdesks like Gorgias/Zoho/Intercom. I adapt to your stack.
Can you work in French and English?
Yes—FR/EN written support, with friendly, brand-consistent tone and ready-to-use templates.
How do you count “orders/tickets”?
Each order processed or support interaction handled counts as one unit; extra volume can be added via Gig Extras or a custom offer.
Do you offer weekend or evening coverage?
Yes—available as an add-on or in a custom offer (define time zone and SLA together).
Can we start with a short trial?
Absolutely. I recommend a 1–2 week trial to align processes and metrics before scaling.
Reviews
1 reviews for this Gig
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
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Most relevant
R raghdzeidan
Israel
It was a pleasure working with Imane and Sarah. They supported me with various assistance tasks and were always proactive, reliable, and incredibly helpful. Their contribution made a huge difference for me!
$50-$100
Price
1 day
Duration
Helpful?
Reviews
1 reviews for this Gig
| (1) | ||
| (0) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
R raghdzeidan
Israel
It was a pleasure working with Imane and Sarah. They supported me with various assistance tasks and were always proactive, reliable, and incredibly helpful. Their contribution made a huge difference for me!
$50-$100
Price
1 day
Duration
Helpful?
