I will be your expert zendesk administrator and setup your helpdesk

Edgar Pelayo

Venezuela

I speak Spanish, English

Zendesk Admin, Customer Support Operations and Workflow Automation

I'm a Zendesk Administrator specializing in transforming chaotic support channels into automated, efficient systems. I configure and optimize the entire Zendesk ecosystem to reduce response times, b...
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About this Gig

Looking for an expert to set up or optimize your Zendesk? You are in the right place!


As a Support Director and former Zendesk Solutions Consultant, I build helpdesks that cut response times, boost agent productivity, and increase CSAT. Whether you need a brand-new setup or want to fix an unorganized system, I will deliver a clean, automated workspace.


What I offer in this Gig:

  • Full Zendesk Setup: Configuration of Support, Guide, Explore from scratch.
  • Workflow Automation: Custom triggers, automations, and macros to eliminate repetitive tasks.
  • Omnichannel: Connecting email, WhatsApp, live chat, and social media channels.
  • Zendesk Guide: Setting up your Help Center and FAQs for customer self-service.
  • Zendesk Explore: Custom dashboards to track your support KPIs and SLAs.
  • App Integrations: Connecting Zendesk with Shopify, Salesforce, HubSpot, or Slack.


Why choose me?


  • Professional expertise leading tech and customer support operations.
  • Deep technical knowledge of Zendesk workflows and software architecture.


Please message me before ordering to discuss your specific needs!





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be your expert zendesk administrator and setup your helpdesk
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be your expert zendesk administrator and setup your helpdesk
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be your expert zendesk administrator and setup your helpdeskbe your expert zendesk administrator and setup your helpdesk

Support software:

Zendesk

Knowledge base software:

Other

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