I will audit your customer experience and post sales processes

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Ernesto G.
audit your customer experience and post sales processes
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audit your customer experience and post sales processes

About this gig

Most businesses focus on closing deals, but lose customers because of what happens after.

I analyze your customer experience and post-sales processes to identify gaps, inefficiencies, and missed opportunities.

With a background in customer operations, and customer experience, I focus on practical improvements that enhance retention and customer satisfaction.

  • AI growth tools

    • Notion AI
    • HubSpot AI
    • Appbot
    • Zapier

Get to know Ernesto G.

Ernesto G.

Customer Experience Manager

  • FromSpain
  • Member sinceSep 2023
  • Avg. response time1 hour

  • Languages

    Spanish, English, Italian, French, Catalan
I specialize in building and scaling customer experience operations in fast-growing environments. At Ukio, I grew from frontline agent to leading a "First approach" team, becoming a key point of reference for CRM (HubSpot) and process optimization. My focus is simple: improve customer satisfaction while making teams more efficient.

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