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I will your bilingual virtual assistant
Bilingual Virtual Assistant
I am a bilingual Virtual Assistant and Customer Service specialist fluent in Portuguese and Spanish. I focus on optimizing administrative routines and elevating customer satisfaction through agile, em...
About this Gig
I am a Bilingual Virtual Assistant and Customer Service Specialist, fluent in both Portuguese and Spanish. My mission is to optimize administrative routines and elevate customer satisfaction through agile, empathetic, and results-oriented communication.
I have solid experience supporting companies and professionals looking to expand or consolidate their operations in the Latin American market, ensuring multicultural excellence in customer service.
My Core Specialties:
- Multichannel Support: High-quality service via email and personalized Customer Relationship Management (CRM) through WhatsApp.
- Commercial Management: Preparing and sending proposals, alongside strict contract drafting and follow-up.
- Financial Control: Cash flow monitoring, payment collection, and customer retention strategies.
- Process Tracking: Continuous monitoring of workflows and generating detailed performance reports.
Are you looking for operational efficiency and high-standard bilingual support for your business? Lets connect or send me a message!
Purpose:
Business
Work model:
Project-based
•
Daily
•
Monthly retainer
FAQ
What time zone do you work in, and how do we communicate?
I'm based in Brazil (GMT-3) and communicate via Fiverr inbox, email, or WhatsApp — whichever you prefer. I respond within the timeframe listed in your package (24h/12h/6h depending on tier).
Do you only speak Portuguese and Spanish, or also English?
My core strength is bilingual Portuguese/Spanish support. I can read and write basic English, but for fully English-speaking client communication, please message me first to confirm fit.
What tools do you use to manage tasks?
I work with Google Workspace (Gmail, Sheets, Calendar), Microsoft Office, and WhatsApp Business. If you use a specific CRM or project management tool, let me know before ordering and I'll confirm I can work with it.
What happens if I need more hours than my package includes?
Just message me — I offer additional hours as a custom add-on at the same hourly rate as your current package.
Can you handle sensitive financial information (invoices, payments)?
Yes, I have experience with invoicing, payment follow-up, and financial record-keeping. All information you share is treated confidentially and used only for the agreed tasks.
Is there a trial period before committing to a monthly package?
I recommend starting with the Basic package for your first month to evaluate our workflow together. You're free to upgrade, downgrade, or pause at any time between billing cycles.
How do you handle revisions or corrections?
Each package includes a set number of revision rounds (see package details). I always confirm task requirements upfront to minimize the need for corrections.
Do you offer one-time projects, or only monthly packages?
My packages are structured as monthly plans, but feel free to message me to discuss a one-time project — I'm happy to provide a custom quote.
