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I will manage gmb reputation for multi location businesses
Erin Smith
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About this gig
Managing 5, 10, or 50+ Google Business Profile locations is overwhelming. Inconsistent or absent responses damage your brand and local rankings.
I'm Erin Smith, founder of Smith & Floyd LLC specializing in scalable GMB reputation management for multi-location businesses.
WHAT I PROVIDE:
- Consistent Brand Voice: Unified responses across every location while addressing local-specific concerns.
- Centralized Reporting: One monthly report: response rates, sentiment trends, rating changes, and competitive positioning.
- Location-Specific Customization: Each response reflects that location's unique feedback, team, and local context.
- Scalable Pricing: 3 locations from $695/mo ($232/location). Additional locations $195/mo. Volume discounts at 10+.
PERFECT FOR:
- Dental Service Organizations (DSOs)
- Healthcare & veterinary networks
- Restaurant & retail chains
- Home services franchises
WHAT YOU GET:
- 2448hr responses to all ratings across ALL locations
- Monthly consolidated performance report
- Fake rating flagging network-wide
- Quarterly optimization strategy
I manage 15 locations for an audiology group 95%+ response rate across 150+ monthly ratings.
Message me with your location count for custom pr
Get to know Erin Smith
Erin Smith
Google Business Profile and Reputation Expert for Local Growth
- FromUnited States
- Member sinceAug 2016
- Avg. response time7 hours
Languages
English
Founder of Smith & Floyd LLC. 15+ years in SEO and local search, specializing in HIPAA-compliant GMB review management for healthcare practices, law firms, and multi-location businesses.
I've helped 30+ clients improve their online reputation. I personally read and respond to every review — no templates, no AI, no outsourcing. Every response is customized, compliant, and strategic.
Helped PromiseCare Medical Group go from 3.8 to 4.7 stars in 8 months.
Available for GMB audits, monthly review management, and full GMB optimization.
FAQ
How do you maintain consistent brand voice across different locations?
I build a brand voice guide and apply it consistently across all locations, while customizing each response for local context — specific team members, services, or local concerns. Responses feel unified but not robotic.
Can different locations have different response approaches?
Yes. Some clients prefer identical responses; others want location-specific customization. I recommend a hybrid: consistent brand tone with local details like manager names, specific services at that location, or local events.
How do you handle ratings that mention specific locations or employees?
I respond with location-specific detail. If a rating mentions ‘the Henderson location’ or ‘Dr. Sarah at the West office,’ I acknowledge it directly. This signals real people are responding — not a generic template.
What if one location has significantly more ratings than others?
Pricing is per location, not per volume. Whether a location receives 5 or 50 ratings monthly, the price is the same. Uneven volume is normal across multi-location networks — it’s built into the service.
Do you provide location-by-location reporting?
Yes. Monthly reports include network-wide metrics (total ratings, average score, response rate), individual location breakdowns, top and bottom performers, trend analysis, and improvement recommendations.
Can you help us improve our lowest-rated locations?
Yes. I identify underperforming locations and build targeted strategies: de-escalation responses, proactive feedback solicitation guidance, comparison to top performers, and specific quarterly call recommendations.
What's the minimum number of locations you manage?
I recommend at least 3 locations for multi-location packages. For 1–2 locations, my single-location gigs are more cost-effective. For 10+ locations, message me for enterprise pricing with volume discounts.
