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$
USD
I will automate your helpdesk email triage with ai smart replies
Ramona P
About this gig
Your techs waste 90 minutes every morning reading emails, deciding priority, typing replies, and logging tickets manually. Before a single problem gets fixed.
I change that. The moment a support email arrives, AI reads it, classifies priority from Critical to Low, identifies the issue type, writes a professional reply to your client, assigns it to the right technician, and logs everything to Google Sheets. All in under 3 seconds.
What you get:
- AI-powered ticket classification (Critical/High/Medium/Low)
- Automatic client replies with ticket reference numbers
- Smart tech assignment based on issue type
- Full logging to Google Sheets with timestamps
- Complete documentation so your team can maintain it
Built with Gmail, Google Apps Script, and OpenAI/Claude APIs. No expensive helpdesk software required.
I work in enterprise network infrastructure daily and serve as CISO at a tech startup. I understand IT environments from the inside, not just the code.
Message me before ordering so I can confirm the right package for your setup.
Get to know Ramona P
Ramona P
AI Automation for Helpdesks and Small IT Teams
- FromUnited States
- Member sinceMar 2026
- Avg. response time1 hour
Languages
English, Russian, Dutch
Your team wastes hours sorting tickets and writing the same replies. I fix that with AI-powered automations that triage, prioritize, and auto-respond so your team only touches what matters.
I build with Gmail, Google Apps Script, Zapier, Make, and OpenAI/Claude APIs. My background is enterprise network infrastructure and I serve as CISO at a tech startup so security is built in, not bolted on.
Every delivery includes full documentation. USA and EU clients welcome.
My Portfolio
FAQ
What email platforms do you support?
Currently Gmail / Google Workspace. Outlook/M365 support coming soon — message me to join the waitlist.
What does it cost to run after setup?
You pay OpenAI/Claude API usage directly — typically $8-30/month depending on ticket volume. No subscription to us.
Do I need to give you access to my email?
No. You deploy the script in your own account on a screen share with me. You keep full control — no credentials shared.
How long before I see results?
The system is live the moment we deploy. Your first ticket gets triaged automatically within seconds.
Do you offer ongoing support after delivery?
Yes. I offer optional monthly support retainers. Message me for details.
