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I will cover your msp helpdesk while your technician is on leave
Cybersecurity and IT expert with 20 years experience
Hi, I'm Brandon. I've spent 19+ years in cybersecurity and IT, and I run a Brisbane-based managed IT & cyber security business supporting organisations across legal, healthcare, accounting and profess...
Vetted by Fiverr Pro
Brandon S was selected by the Fiverr Pro team for their expertise.
Vetted for
Cybersecurity
About this Gig
One technician on leave should not mean a backlog, slower response times or the owner back on the tools.
I provide temporary white-label helpdesk coverage for MSPs and IT teams, run by experienced Australian-based MSP professionals. The goal is simple: your customers should not notice anyone is away.
Ideal for:
- Annual, sick or parental leave
- Resignations and recruitment gaps
- Christmas and New Year
- Training days, conferences and projects
- Large onboardings and demand spikes
What we do:
- Monitor and triage your queue
- L1 and L2 troubleshooting
- Microsoft 365 and Entra ID admin
- Workstation, VPN, MFA and password issues
- Onboarding and offboarding
- Alert management and escalation
- Clear ticket notes and daily handover
We work inside your PSA and RMM, reply under your brand and follow your processes and escalation rules. You stay in control of the customer relationship.
Message me with your dates, tools and ticket volume so I can confirm availability before you order.
Device:
Desktop
•
Laptop
•
Server
•
Router
•
Printer
Operating system:
Windows
•
Linux
•
IOS
•
Android
•
OSX
Other Support & IT Services I Offer
FAQ
How quickly can you start?
Usually within a few business days, once access, documentation and escalation contacts are in place.
Will my customers know?
We work under your brand and in your tools, so the service looks like your own team.
What support levels do you cover?
Level 1 and Level 2 for Microsoft-focused environments. Higher-level issues are escalated to your team.
Can this become ongoing?
Yes. Many MSPs move to ongoing overflow or after-hours coverage after a leave period.
