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$
USD
I will fix whatsapp api chatbot not sending, webhook errors and bsuid username issues
Faisal Faruq
About this gig
Has your WhatsApp bot stopped replying? Are messages failing, or are the same customers showing up twice in your inbox?
Meta has made big changes to the WhatsApp Business Platform. Many replies now cost money, and if billing is not set up, your messages can stop without warning. Customers can also use a username and hide their phone number. If your system expects a phone number, it can break, create duplicate contacts, or fail to send codes.
I find the real cause and fix it. I work on the official WhatsApp Cloud API and the tools built on it, including n8n, Make, Chatwoot, Twilio, 360dialog, WordPress plugins, and custom code.
In every order I check why messages fail, repair your webhook, and make sure your system handles the new user IDs. I test everything with real messages before I deliver, and you get a short report in plain English that explains what was wrong and what I changed.
You never need to share your password. You can add me as a partner in Meta Business Manager and remove me after delivery.
Send me a message with a screenshot of your error before you order, and I will tell you which package fits.
Get to know Faisal Faruq
Faisal Faruq
Meta Business Verification and WhatsApp Cloud API Specialist
- FromGermany
- Member sinceAug 2026
- Avg. response time1 hour
Languages
English, German, Spanish, French
I help businesses get verified on Meta and get their WhatsApp Business API working. I fix rejected business verifications, restricted Business Managers, WhatsApp numbers stuck on pending, display name rejections, and broken webhooks.
I work in English with clear written updates, and I never need your password. You add me as a partner in Meta Business Manager and remove me when the job is done.
Send me a screenshot of your issue and I will tell you what is wrong before you order.
FAQ
Why did my WhatsApp bot stop sending messages?
The most common causes are billing not set up for the new message charges, a broken webhook, an expired access token, a rejected template, or a phone number problem. I check each one and fix the real cause.
What is a BSUID?
It is a new ID Meta gives each customer. When a customer uses a WhatsApp username, you may get this ID instead of their phone number. Systems built around phone numbers can break when that happens.
Do I need to give you my password?
No. You can add me as a partner or admin in Meta Business Manager, and remove me in one click when the work is done. For simple issues, I can guide you on screen instead.
Which tools do you work with?
The official WhatsApp Cloud API and tools built on it, including n8n, Make, Chatwoot, Twilio, 360dialog, WordPress plugins, and custom code in Node.js or PHP. Message me if your tool is not listed.
Will you add my payment details?
No. You add your own card in Meta. I show you exactly where to add it and confirm that billing is active and your messages are sending again.
My customers show up twice in my inbox. Can you fix that?
Yes. This often happens when a customer contacts you with a username instead of a phone number. In the Premium package I update your contact matching and merge the duplicates.
Why are my login codes failing for some customers?
Meta only allows login and verification codes to be sent to a real phone number, not to the new user ID. I add a fallback so codes go to the phone number, and set up a way to ask for it.
Can you set up a new WhatsApp API from scratch?
Yes, if you need it. Message me first with what you have now, and I will send a custom offer that fits your setup.
How do I know it is really fixed?
I test with real messages before delivery. You get a short report in plain English that explains what was wrong, what I changed, and how to spot the problem if it comes back.
What should I send before ordering?
A screenshot of the error or failed message, the tool your bot runs on, and whether you use a provider like Twilio or 360dialog. That lets me confirm the right package before you pay.
