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Fiverr Pro
English
$
USD
I will provide customer support and chat support for your online store
Ecommerce Customer Support Specialist Email, Live Chat and Order Management
Make the best decision of your life.... Hire Me!
I'm an e-commerce customer support specialist with 1.5 years of experience helping online stores deliver fast and professional customer experiences....
About this Gig
Is your e-commerce store losing customers to slow or unprofessional support? I can fix that.
I am a dedicated e-commerce customer support specialist with hands-on experience in email and live chat support, order management, and dispute resolution across fashion, health and beauty, electronics, home and kitchen, and digital products.
Real example: A customer filed a dispute over a double charge on a fashion store order. I reviewed payment records, escalated to the billing team, provided a clear 3-5-day timeline, and followed up until it was resolved. No chargeback. Customer satisfied.
What I handle for your store:
- Customer inquiries via email and live chat
- Order tracking, processing, and status updates
- Returns, refunds, and exchange requests
- Dispute resolution and complaint handling
- Discount code and payment issue resolution
Tools:
Gorgias, Zendesk, Freshdesk, Shopify, Amazon
Why store owners choose me:
- Fast response times that protect your brand
- Empathetic, professional communication
- Available 12+ hours a day
- Clear reporting on all activity
I offer a FREE DEMO before you commit. Message me to discuss your store's needs.
Social media platform:
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Service type:
Non-technical support
Language:
English
Timezone:
24/7
Support software:
Zoho Desk
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Freshdesk
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Zendesk
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Salesforce
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Other
Knowledge base software:
Freshdesk
My Portfolio
FAQ
Do you offer a free demo?
Yes! I offer a free demo so you can see my communication style and quality before placing an order. Just send me a message and we will set it up.
What ecommerce platforms do you support?
I work with Shopify, Amazon, WooCommerce, and other major e-commerce platforms. I also use Gorgias, Zendesk, and Freshdesk as helpdesk tools.
What hours are you available?
I am available 12+ hours a day and can align my schedule with your store's peak support hours. Just let me know your timezone and busy periods.
Can you maintain my brand's tone and policies?
Absolutely. Share your brand guidelines, FAQs, and policies before we start, and I will make sure every customer interaction sounds exactly like your brand.
Will I get reports on the support activity?
Yes. Standard and Premium packages include a summary report covering tickets resolved, response times, and common issues so you stay fully informed.
How quickly do you respond to customer inquiries?
I respond to customer inquiries within 1 hour during my active hours. I am available 12+ hours a day so your customers never wait long for a reply.
How long does it take to resolve a support issue?
Simple inquiries like order tracking and product questions are resolved the same day. Complex issues like disputes, chargebacks, and refund cases are typically resolved within 2-3 business days depending on the situation.
