Browse categories
Explore
Fiverr Pro
English
$
USD
I will shopify and dropshipping customer support and returns
About this Gig
Are you overwhelmed with customer emails and return requests? Let me handle the communication so you can focus on scaling your business! I provide professional, empathetic, and fast customer support for ecommerce and dropshipping brands.
What I Offer:
- Multi-Channel Support: Professional handling of Emails, Live Chat, and Social Media DMs (Facebook/Instagram).
- Order Management: Checking order status, tracking shipments, and providing updates.
- Refunds & Returns: Processing return requests and maintaining a detailed Refund & Return Tracking Sheet for your records.
- Issue Resolution: Handling complaints, damaged items, and "Where is my order?" (WISMO) queries with care.
- Daily Reporting: You will receive a summary of the day's activities and any urgent issues that need your attention.
Why Choose Me?
- Experienced in dropshipping workflows.
- Fast response times to keep your "Response Rate" high.
- Detail-oriented and organized.
- No Phone Support I specialize in high-quality written communication.
Platforms I Work With: Shopify, Zendesk, Gmail, Gorgias, Freshdesk, and Social Media Business Suites.
Note: Please message me before placing an order so we can discuss your store's specific needs
My Portfolio
FAQ
Which e-commerce platforms do you support?
I specialize in Shopify and am highly proficient in helpdesk tools like Re:amaze, Zendesk, and Gorgias, but I am also comfortable working with WooCommerce, Amazon, and eBay. If you use a custom-built store, just provide the login details and I can quickly adapt to your workflow.
What information do you need from me to get started?
To provide the best support, I will need access to your support platform (like Re:amaze, Zendesk, or Shopify). I also ask for your SOPs regarding shipping times, return policies, and common customer issues so I can stay 100% on-brand.
Do you handle refunds and returns directly?
I process return requests according to your store’s policy. I will gather the necessary info from the customer and update your tracking sheet. For the actual money transfer, I can either draft the refund for your approval or process it directly if you grant me the permissions.
How do you handle angry or difficult customers?
I believe in "killing them with kindness." I remain professional, empathetic, and patient at all times. My goal is to turn a negative experience into a positive review for your store by solving their problem quickly.
Do you offer phone support or outgoing calls?
No, I do not offer phone support. I focus exclusively on high-quality written communication via Email, Live Chat, and Social Media DMs to ensure every interaction is documented.
What is included in the Summary Report?
Every report includes the total number of tickets resolved, a list of processed refunds, a summary of common customer complaints, and any urgent issues that require your personal attention.
