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$
USD
I will audit your sales and customer service calls
Sales Development Representative and Virtual Assistant
I’m Faizan, a remote sales and business support professional with nearly a decade of experience working with US, Australian, and international businesses. I help with lead generation, prospect researc...
About this Gig
Do you know how your sales or customer service agents are actually handling your customers?
I will audit and evaluate your customer service or sales calls and provide clear QA scoring, performance observations and actionable feedback.
I can evaluate:
Customer handling and professionalism
Communication and active listening
Sales and objection handling
Script and process adherence
Missed sales or service opportunities
Call structure and efficiency
Agent strengths and weaknesses
Recurring quality issues
This service is ideal for call centers, BPOs, sales teams, customer support teams, agencies, SaaS companies and growing businesses.
You can provide your own QA scorecard, or I can evaluate calls using a structured quality framework based on your requirements.
Send me your calls, requirements and scorecard if you have one, and I will take care of the audit.
For larger teams or ongoing quality monitoring, I can also create a custom QA process and reporting package.
Need 100+ calls, weekly QA or a custom evaluation system? Message me for a custom offer.
Language:
English
•
Hindi
•
Urdu
Timezone:
24/7
Other Customer Service Services I Offer
FAQ
What types of calls can you audit?
I can audit customer service, sales, inbound, outbound, appointment setting and support calls.
Can you use our existing QA scorecard?
Yes. Send me your existing scorecard, criteria or evaluation form and I will follow it.
What if we don't have a QA scorecard?
No problem. I can evaluate calls using a structured quality framework based on your requirements or compliance critera.
Can you audit more than 100 calls?
Yes. Message me with the number of calls and your requirements and I can provide a custom offer.
Can you audit calls from multiple agents?
Yes. I can evaluate individual agents and identify recurring team level quality issues.
Do you provide coaching feedback?
Yes. Agent coaching feedback is available as an extra or through a custom offer.
Can you perform recurring QA every week?
Yes. I can provide recurring call-quality monitoring through a custom offer.
Can you evaluate both sales and customer service calls?
Yes. I can evaluate sales performance, customer handling, communication, objection handling, process adherence and overall call quality.
