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I will be your saas enterprise implementation manager for one onboarding
SaaS Customer Success and Implementation Consultant Retention, Onboarding, GCC,
Twelve years helping SaaS startups grow by getting customers to stay and then to expand. I scaled customer success at a SaaS startup from $100K to $4M monthly revenue (40x), and have led enterprise im...
About this Gig
You just landed a big logo. Don't lose it in onboarding.
I've led enterprise SaaS implementations end-to-end for industrial, hospitality, fleet, public sector, and SaaS-retail clients across the UAE, UK, KSA, Egypt, Lebanon, Turkey, and the US, including multi-site rollouts of 50+ locations under one engagement.
In this gig I will run your enterprise customer's onboarding end to end:
+ Kickoff plan and RACI matrix
+ Stakeholder map across IT, operations, and end-users
+ Configuration spec and data migration plan
+ Pilot site checklist to multi-site rollout playbook
+ Go-live readiness review and 30-day adoption checkpoint
Best for: B2B SaaS founders with 5-50 enterprise customers who don't yet have a dedicated Head of Implementation. Ideal customer ACVs of $20K+.
This gig is delivered as a written package + 2 live working sessions. I am not a long-term CSM placement service. I get your customer live, then transition them to your team.
Message me before ordering with: your product, the customer being onboarded, target go-live date, and roughly how many sites/users. Reply within 1 hour.
Domain:
Programming & Tech
Industry:
Business services & consulting
•
Software
Language:
English
•
Urdu
My Portfolio
FAQ
Can you actually attend customer-facing calls?
Yes, in the Standard and Premium tiers. I represent the implementation function. Your customer doesn't need to know I'm fractional unless you want them to.
What if my customer is in a regulated industry (healthcare, finance, etc.)?
I've done EHS, manufacturing, hospitality, fleet, and public-sector rollouts. For healthcare or finance please message me first so we can confirm fit before purchase.
I have 10 enterprise customers to onboard. Should I buy this gig 10 times?
No, message me first. For 5+ logos I'll send a Custom Offer at a discount, or you may be better served hiring me for a longer engagement.
My product has bugs that block onboarding. Can you help?
Identifying the bugs, yes. Fixing them, no - that's your engineering team. But I'll document and prioritize them so onboarding doesn't keep getting blocked by the same issue.
Do you sign NDAs?
Yes. Send me your standard NDA before kickoff and I'll sign it.
