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Fiverr Pro
English
$
USD
Looks Like This Service Is On Hold
I will provide quality customer support, system administration
About this Gig
I am an experienced IT Technical Support Engineer with more than 6 years of experience in providing top-notch remote Customer Support and expertise to IT Services and Healthcare industry clients in the USA, where I have consistently applied exceptional tech support skills to resolve network and system issues.
Few notable achievments include configuring 100 Outlook profiles after a domain migration within a tight deadline of a few hours. Also automated typical PC maintenance task of clearing system cache of hundreds of users using AI.
My technical skills include:
- Proficient in setting up mailboxes in MS Exchange Admin Center.
- Server Installation and Backup using Veeam Backup & Replication.
- Network and Systems Monitoring and admin using PRTG and SolarWinds IP Monitor.
- Creating user accounts in Active Directory and dealing with domain login issues of clients, user permissions.
- Using Customer Support and Incident Management tools including JIRA, Autotask, and SCSM.
I hold a Master's degree in Telecommunication Engineering and am CCNA (Routing & Switching) trained, which has equipped me with a strong foundation in networking principles and practices.
Device:
Desktop
•
Laptop
•
Server
•
Router
•
Printer
Operating system:
Windows
•
Linux
•
Android
•
OSX
•
Ubuntu
FAQ
How good are you in English language communication?
My English language skills are exceptionally good which includes speaking, listening, writing and reading.
Do you have good communication skills?
Yes, I do have good communication and soft skills.
Do you know what IT troubleshooting steps to follow?
Yes, I am trained in CompTIA A+ which has equipped me with strong foundation on troubleshooting theory and practices.
Do you have experience handling international clients?
Yes, I have more than 5 years of experience handling US based clients.
Do you follow data privacy practices for clients?
Yes, I follow data protection standards and guidelines to safeguard clients critical data.
