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English
$
USD
I will be your professional workforce management consultant
As a seasoned Manager Workforce Management, I possess 10 years of expertise collaborating with renowned multinational enterprises, specializing in Capacity Planning, Call Center Sizing, Forecasting an...
About this Gig
Hey everyone, I Have been working with various Call Centers including e-commerce, software houses and BPOs for many years.
I have advance skillset In:
- Excel reporting and dashboards
- Google Sheets
- Incoming & Outgoing traffic forecasting
- Call center scheduling and headcount management
- Real time management
- Center wide intraday reporting ( Occupancy, Utilization, Costing, Shrinkage and Attrition)
- Call center sitting and capacity plan
- Payroll & Attendance Management
- Performance & scorecard management
- Pricing and Budgeting
- Client Service Management
Custom offers also available. Have a great day:)
Reviews
2 reviews for this Gig
| (2) | ||
| (0) | ||
| (0) | ||
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| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
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Most relevant
Y yisel_
Spain
Farhat Hashmi provides exceptional service, marked by his extensive experience in Workforce Management (WFM) and truly outstanding communication skills. He readily assists with any questions, demonstrating a commitment to a high level of service. His WFM expertise ensures effective solutions, and his...
$50-$100
Price
1 day
Duration
Helpful?H hershey_pm
Ireland
Just what I needed. Requirements met. Farhat is very knowledgeable in his domain of Workforce management and his experience is evident is his sound advice and guidance for my usecase. I'm already looking to book my 2nd gig with him.
$50-$100
Price
2 days
Duration
Helpful?
Reviews
2 reviews for this Gig
| (2) | ||
| (0) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
Y yisel_
Spain
Farhat Hashmi provides exceptional service, marked by his extensive experience in Workforce Management (WFM) and truly outstanding communication skills. He readily assists with any questions, demonstrating a commitment to a high level of service. His WFM expertise ensures effective solutions, and his...
$50-$100
Price
1 day
Duration
Helpful?H hershey_pm
Ireland
Just what I needed. Requirements met. Farhat is very knowledgeable in his domain of Workforce management and his experience is evident is his sound advice and guidance for my usecase. I'm already looking to book my 2nd gig with him.
$50-$100
Price
2 days
Duration
Helpful?
