Browse categories
Explore
Fiverr Pro
English
$
USD
I will be your live chat support agent shopify ecommerce website
Elite Customer Experience Agency
Welcome to Titan Operations, your premier customer success partner! We are a high-performance squad of CX specialists providing 24/7 non-voice omnichannel support to keep your response times low.
Our...
About this Gig
Slow response times cost sales. I provide instant, professional, and corporate-grade customer service to keep your clients happy and loyal. With a background in digital operations and 8+ years of experience, I integrate seamlessly into your workflow to manage high volume customer inquiries flawlessly.
Services I Offer:
- Live Chat Support: Real-time website chat engagement.
- Customer Service: Professional dispute resolution & general inquiries.
- Order Management: Tracking, cancellations, and refunds (Shopify/WooCommerce).
- Helpdesk Operations: Expert management of Zendesk, Freshdesk, Tidio, or Intercom.
- Social Support: Managing direct messages and comments across digital platforms.
Why Choose This Service?
- Corporate Standard: Professional tone, fluent English, and sharp communication.
- Lightning-Fast Replies: Maximizing your response metrics.
- Quick Adaptability: Fast learner of brand guidelines, FAQs, and scripts.
- 100% Satisfaction: Patient, empathetic, and solution-driven execution.
Let's elevate your brand experience. Message me today to discuss your project or for a custom quote!
Language:
English
Timezone:
24/7
Other Customer Service Services I Offer
FAQ
Can you work on custom schedules or specific time zones?
Yes, I can adjust my availability to match your peak operational hours. For full 24/7 coverage, please message me directly to align on scheduling
How do you prepare before taking over our live chat?
You can share your standard operating procedures (SOPs), past logs, or an FAQ sheet. I study your business rules thoroughly to match your exact brand voice.
Which helpdesk tools are you familiar with?
I am highly proficient with corporate support tools including Zendesk, Freshdesk, Tidio, Intercom, Crisp, and CRM platforms like Shopify backend.
What is the process for handling complex technical tickets?
I handle immediate containment politely, inform the client I am looking into it, log the ticket inside your system, and escalate it directly to your core team.
