I will do servicenow itsm csm hrsd agile ppm itam integration virtual agent

As a CSA-certified ServiceNow developer with 3.5 years of experience, I am committed to delivering high-quality, innovative solutions. I excel in building and customizing ServiceNow applications to exceed project expectations and meet client needs efficiently.

Skills:

• IT Service Management (ITSM), Vendor Risk Management (VRM), Governance, Risk & Compliance (GRC), IT Asset Management (ITAM)
• Incident, Major Incident, User, Group, Problem, Request, Case, Knowledge, and Change Management
• Workflows, UI Policies & Actions, Flow Designer, Notifications
• Form Design and Customization, Case Types, Workspace, UI Builder, Agile Board
• Custom Tables in Scoped and Global Applications, Service Portal
• Business Rules, Service Level Agreements (SLAs), View Rules, Access Control Lists (ACLs)
• Inbound and Outbound Email Actions, Email Accounts
• IT Business Management (PPM, Agile), Automated Test Framework (ATF), Test Cases & Suites
• HR Service Delivery, Administrative Tasks
• Virtual Agent, Domain Separation, Microsoft Integration, Azure DevOps Integration.