I will audit your customer service interactions and provide QA feedback

Is your customer support team delivering the experience your customers deserve?

I can help you evaluate customer service quality, identify improvement opportunities and gain a clearer understanding of your team's performance.

With professional experience as a Quality Analyst at Deliveroo, I understand how to assess customer interactions, identify service gaps and translate findings into practical recommendations.

My services include:

• Customer support conversation audits
• Email and chat quality reviews
• Communication and tone assessment
• Identifying missed opportunities and process gaps
• Feedback and improvement recommendations
• Quality scorecards and reporting
• Customer experience insights
• Reviewing compliance with provided internal guidelines

I focus on constructive, objective feedback that helps businesses improve their customer experience and internal processes.

You will receive a clear report outlining my findings and practical recommendations.

Please contact me before ordering to discuss the number of interactions and your evaluation criteria.

Customer data should be anonymised before sharing.