I will audit and improve your customer experience touchpoints

Want happier customers, stronger loyalty, and a brand experience people actually trust?

I'm Fedi, a Customer Experience Specialist with 10+ years in customer service across multiple industries, plus 3 years in digital content and brand communication.

I get it both from the customers POV and the brands. I'll audit your CX touch points and help you improve tone, flow, and clarity so every interaction feels intentional, helpful, and aligned with your values.

What I can help you improve:

• FAQ pages or support replies
• In-app/onboarding messaging
• Email sequences or auto-responses
• Tone of voice + brand alignment in communication

My packages:

Basic Mini CX Review

️Audit of 1 key touchpoint (FAQ page or onboarding email)

️Written improvement suggestions

️Tone & clarity check

Standard Full Touchpoint Audit

️Review of 3 customer-facing assets (support flow, message copy, etc.)

️Tone & UX suggestions

️Short copy refresh included

Premium Full CX Strategy Starter

️Audit + rewritten messaging for 5+ customer points

️Brand-aligned tone of voice guide (mini version)

️Priority delivery + full walkthrough PDF

I give you a CX strategy that actually feels human and keeps people coming back!