I will set up whatsapp cod order verification to reduce rto for shopify
About this gig
Every unverified COD order is a coin flip, and Return to Origin (RTO) fees quietly eat your margin. I fix this with automated WhatsApp order verification.
The moment a COD order comes in, your customer gets a WhatsApp message asking them to confirm, reschedule, or cancel, before your courier even picks up the package.
What you get:
- Automated WhatsApp confirmation trigger on new COD orders
- Yes / No / Reschedule quick-reply buttons, no typing needed
- Auto-tagging of confirmed vs unconfirmed orders
- Reminder message for non-responders
- Full test run on a real order before handover
Why this beats manual calling: Manual calls cost time and still get ignored. A WhatsApp message gets read in minutes and customers reply. Cutting RTO by even 10-15% often saves more in a month than this gig costs, and keeps saving on every order after.
Please note: you need your own BotSpace or QuickReply account and WhatsApp Business API access. I'll help you set both up in the requirements, keeping order data private and your subscription separate from my fee.
Stop shipping to phones that never pick up. Let's verify before you dispatch.
Get to know FELIX
I automate WhatsApp AI flows that recover sales
- FromUnited States
- Member sinceAug 2026
- Avg. response time5 hours
Languages
English
Other Chatbot Development Services I Offer
FAQ
Can this connect to couriers like Shiprocket or Delhivery?
A: Not in the base gig, but I can scope direct courier integration as a custom add-on just message me.
What if a customer never responds?
A: The flow includes an auto-reminder, and you choose the rule for non-responders (auto-cancel, hold, or flag for a manual call).
Do customers need WhatsApp Business installed?
A: No they reply on regular WhatsApp. Only you need the Business API on the backend.
Will this eliminate RTO completely?
A: No system hits 0%, but automated confirmation typically cuts fake/unverified orders sharply, which lowers RTO.

