I will provide premium customer care or sales management

Are you looking for a Customer Care representative who takes personalized communication & customer satisfaction solemnly? Look no further!

With 4 years of providing customer support in Zendesk via tickets (emails) & chat, I've maintained a Quality Assessment of over 98%, and Customer Satisfaction over 96%, as well as mentored over 40 newly hired colleagues.

I can communicate with your customers via X, Instagram and Facebook.

My typing is at 100-110 WPM, and I can also use it to transform your knowledge base into a coherent, but fluent thing of beauty. I have about 200 written pages worth of training manuals behind me and I could also help you with policy/procedural development.

I utilize a 9-part reply structure topped with a high proficiency in English:

• Personalized greeting
• Empathy/paraphrasing of the inquiry
• Reflection on the background check
• Requesting additional info where needed
• Offering solution(s)
• Providing solution(s)
• Education
• Summarized course of further action
• Closing with a gesture of goodwill

Please contact me before placing your order, as I would love to get to know your business, your customers & yourself better before starting!

Have a lovely day,

Ferdinand